What are the responsibilities and job description for the Implementation Specialist position at Registrar Corp?
Implementation Specialist
Registrar Corp’s mission is to promote consumer health and safety by providing over 30,000 food,
cosmetic, medical device, and drug companies in 180 countries with US FDA compliance software and
services. We are growing fast and seeking talented and dedicated professionals to join our team.
As our Implementation Specialist, you will play a pivotal role in successful engagement, delivery,
deployment and onboarding of multiple solutions for our valued clients. Your adeptness in managing
multiple projects concurrently, coupled with strong organizational skills and a keen focus on client
satisfaction, will be instrumental in driving the success of our fast-paced environment.
If you are a collaborative problem solver with a passion for delivering exceptional client experiences and
thrive in a cross-functional setting, this may be the role for you!
Responsibilities:
- Responsible for the overall planning, coordination, execution, and successful completion of
assigned client implementation and onboarding projects - Develop and deliver to clients a detailed project plan to monitor and track progress
- Actively monitor client projects and solve problems to keep projects moving forward
- Assist in the creation of media and documentation to support a variety of learning styles (ie AI
capabilities, video creation, etc.) - Work with support team to solve technical issues during or post-implementation
- Collaborate across multiple teams to promote continuous improvement of software
implementation and client onboarding - Utilize data analysis methods to promote high software usage and satisfaction with clients
- Coach clients on the best ways to use our software to solve their main pain points
- Support sales and service team's annual business review with clients
- Help the sales team with software services contract renewal efforts
Requirements:
- 2-5 years of experience in a client-facing role combined with technical product expertise (such
as consulting, solution architecture, professional services, client solutions delivery or technical
solutions management) - Very comfortable with clients and providing constructive guidance on their needs & use cases
- Expertise with software platforms and solutions
- You understand client needs/points and can prioritize accordingly
- Strong organizational and multitasking skills, with prioritization and focus
- Cross-functional skills with an ability to cultivate relationships with all other departments
- Excellent analytical and quantitative skills; strong bias towards data-based decision making
- An eagerness to contribute to the success of a fast-paced, start-up environment
- Ability to deliver highly satisfied client experiences
- Ability to effectively manage and lead multiple projects concurrently
Perks and Benefits:
- Remote eligible position
- Target base salary of 60k
- Comprehensive benefits package include medical, dental, vision, 401(k) with company match, paid time off, and professional development funds
- Join a mission-driven team dedidcated to helping companies meet critical compliance needs and succeed in regulated markets
About Registrar Corp:
Registrar Corp currently supports the long-term work of employees in the following US states: Alabama,
Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Michigan, Minnesota,
Missouri, Mississippi, Nebraska, New Jersey, New York, New Mexico, North Carolina, Ohio, Oklahoma,
Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
Registrar Corp is not affiliated with the U.S. FDA
