What are the responsibilities and job description for the Deputy City Manager position at Regus Management Group, LLC?
About the Company
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,500 locations across 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
The opportunity: a fantastically organized people leader
A Deputy City Manager is responsible for overseeing the Community Associate workforce for a defined geographic area, in addition to running a centre.
They are responsible for ensuring that Community Associates are hired, trained, developed, performance managed and appropriately scheduled to cover across the market based upon needs of the business.
Success: how we measure it
- Responsible for hiring, performance managing, training and developing
- Ensuring all CAs are hired, trained and managed to work for the cluster, not a centre, based on business needs.
- Ensuring every centre has a minimum of 1 Team Member each day (CM or CA)
- i.e., ensuring that a CA is scheduled to cover for CMs out of the office, open positions
- Ensuring staffing is based on the needs of the business, i.e. if the centre is really quiet on a Friday and we have a CM and a CA in the centre, directing one of the team members to leave early for the day and start their weekend early.
- Ensuring the labor costs are in line with the model of 1.8 FTEs per centre - average across the cluster.
- Ensuring that overtime is not incurred or authorized, unless there is no other option.
- Ensuring that team members take their uninterrupted meal breaks and rest breaks in accordance with company policy.
- Ensuring that the Team Member's labor is allocated to the centre they are working in throughout the week, not just hitting their home center so that the financials for the cluster are accurate.
- Support to the City Manager for the city and back-up for the City Manager when they are out of the office.
Documents
- Notice of Affirmative Action Policy Statement - USA.pdf
"Regus is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination or harassment in employment based on your actual or perceived: ancestry, age, color, disability (physical and mental, including HIV and AIDS, genetic information, gender (including gender identity or expression), marital status, medical condition, genetic characteristics, cancer or a record or history of cancer, military or veteran status, national origin (includes language use restrictions), race, religion (includes religious dress and grooming practices, sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), sexual orientation or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any Team Member, including supervisors and co-workers.
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