Regus Management Group LLC is hiring: Community Manager in Bloomington

Job Title : Community Manager

Work Type : Regular

Work Days : Vary

Shift : Other

Hours Per Week : 40

Salary Offered : Unspecified

Benefits : Unspecified

Physical Requirements : Unspecified

Drug Testing Required : Unspecified

Education Required : High School Diploma / GED

Experience Required : Unspecified

Required Skills : Please see the job description for information about required job skills.

Preferred Skills : Job Description

Community Manager

Address : 3802 E 3rd Street, 47401 Bloomington, Indiana

The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work-life balance and competitive benefits while growing your career path along the way.

The opportunity

As a Community Manager, you'll be responsible for the smooth running of your center. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention.

A typical day at IWG

You start the day with a quick review of the daily report, to plan the day and make sure everyone's prepared. With one eye always on reception, you see members turning up and the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections and screen sharing app for their presentation.

Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Associate, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. You notice a few light bulbs out in the cafe and put a ticket in the service portal for replacement. You take a few pictures of your show offices and post sales ads for your vacant office.

Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1 : 1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About you

We're looking for someone who has the experience and aptitude to manage a smooth-running operation. You'll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be :

• A good communicator, used to dealing with customers - ideally in the hospitality or events industry with 3 years of strong customer service & escalation handling experience
• Experienced with leading others
• Comfortable with providing sales support
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you'll enjoy :

Regus is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination or harassment in employment based on your actual or perceived : ancestry, age, color, disability (physical and mental, including HIV and AIDS, genetic information, gender (including gender identity or expression), marital status, medical condition, genetic characteristics, cancer or a record or history of cancer, military or veteran status, national origin (includes language use restrictions), race, religion (includes religious dress and grooming practices, sex (includes pregnancy, childbirth, breastfeeding and / or related medical conditions), sexual orientation or any other consideration protected by federal, state or local law.

Refer to ID 82432999 when applying.

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Salary : $17