Distributor Service Analyst

Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. 

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

Why You Will Love This Job

Under the supervision of the Manager, the Distributor Service Analyst will administer the Field Service Department policies to consistently achieve desired service levels. This role will communicate directly with corporate account customers and distributors to manage, expedite, and achieve startup and service functions on time and withing budget. The Distributor Service Analyst will provide a gracious service experience to ensure future sales performance success.

Responsibilities

• Execute Field Service Corporate Account Plan to meet customer commissioning objectives.
• Ensure forecasted commissioning schedule is adhered to and achieved.
• Actively engage distribution and the Corporate Account Sales team to achieve commissioning objectives.
• Manage data collection, documentation, and analysis to support and achieve department corporate account objectives.
• Coordinate and maintain relationships with KPS, Field Service, and Distributor personnel to meet customer commissioning objectives.
• Assist corporate account coordinators to expedite scheduled commissioning efforts.
• Work with Sales, Accounting, and Engineering to resolve customer and distributor product issues.
• Work with distribution, to resolve scheduling and invoicing issues.
• Review and process warranty claims related commissioning efforts on product and installation issues.
• Work with Engineering, Sales, Marketing, Warranty, and Technical Publications by reviewing and providing input as necessary on the development, improvement, and updating of commissioning documents, forms, and startup checklist.
• Coordinate and maintain relationships with external vendors to meet customer needs and achieve department objectives.
• Work with third party installers and manage the commissioning process to meet customer requirements.
• Work with vendor regional, area, and site managers to resolve product and schedule issues related to installation and scheduling.
• Work with other external vendors as necessary to achieve customer and department objectives.
• Distribute key performance indicators – Ensure distribution understands and adheres to performance metrics
• Create and maintain on-time and on-budget commissioning metrics.
• Manage and track commissioning schedule and completions.
• Report deliverables and performance metrics to Manager – Field Service and the business as required.
• Create opportunities to improve commissioning and service execution.
• Seek and identify opportunities to innovate and improve products and processes that improve performance, customer relationships, or customer experience.
• Coordinate cross-functionally with other KPS departments and associates to innovate and improve products and processes.
  
  

Requirements

• Bachelor’s degree in business administration or equivalent experience preferred.
• 1-3 years’ experience in service coordination and service scheduling in a technical or industrial manufacturing field.
• Service coordination and scheduling experience in a power production field preferred.
• A moderate understanding of generators, engines, automatic transfer switches and related controls is preferred.
• Candidate should be a professional with a passion for Service and growth.
• Must be proactive, have a positive attitude, be goal driven, be highly organized, and have an analytical mind.
• Must have strong problem-solving skills, research capabilities, and ability to multi-task in a high energy environment.
• Experience with typical software tools such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio, and other digital communication and presentation tools strongly recommended.
• Must have excellent communications skills.
  
  

Work Mode: Remote

Work Location: Any continental US State

Travel: None required

Must be authorized to work in the United States

The Salary range for this position is $56,900.00-$71,100.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer.