What are the responsibilities and job description for the Bilingual Customer Service Representative position at Rehman Management Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team.
In this role, you will be responsible for providing exceptional customer service to our clients in both English and Spanish.
You will play a crucial role in addressing customer inquiries, resolving issues, and ensuring a positive experience for all customers.
Your ability to communicate effectively in multiple languages will be essential in fostering strong relationships with our diverse clientele.
Duties
- Provide outstanding customer service by responding to inquiries via phone in both English and Spanish.
- Assist customers with product information, order status, and troubleshooting issues.
- Perform data entry tasks accurately and efficiently using computerized systems.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain detailed records of customer interactions and transactions in the office database.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Experience
- Previous experience in a customer service role is preferred, particularly in an office environment.
- Proficiency in data entry and familiarity with computerized systems is essential.
- Strong communication skills in English and Spanish are required.
- Experience in sales or related fields is a plus but not mandatory.
- Ability to analyze situations effectively and provide solutions promptly while maintaining professionalism under pressure.
Join us as we strive to deliver exceptional service to our customers while fostering an inclusive environment that values diversity and teamwork!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
- No nights
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Farmers Branch, Texas 75234 (Required)
Work Location: In person
Salary : $20 - $25
