What are the responsibilities and job description for the Customer Service Associate position at REI Group?
WE ARE HIRING A SPIRITED CUSTOMER SERVICE ASSOCIATE TO JOIN OUR TEAM!
Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as a Customer Service Associate. We are looking for candidates who not only bring excitement and energy to their role, but to our workplace as well! The Customer Service Associate is the face of our company, which is why we need an individual who is going to make a lasting impression on our clients and customers. This individual will be passionate about delivering the highest level of customer service to each and every consumer they interact with. If you consider yourself to be a people-person who loves interacting with others and making lasting memories, our Customer Service Associate role is for you!
Customer Service Associate Responsibilities:
- Work face-to-face with consumers to assess their needs and preferences to ensure customer satisfaction
- Forge long-lasting relationships and trust with customer accounts through open and interactive communication during the sales process
- Generate sales leads and create potential business opportunities for the company
- Attend regular training sessions for our Customer Service Associates to ensure a comprehensive understanding of our products and offerings
- Adhere to company guidelines, procedures, and policies to ensure full compliance with our clients’ standards
- Keep records of customer interactions, process customer accounts, and handle confidential customer information
- Troubleshoot problems and empathize with customers to resolve issues or complaints in a timely manner
Customer Service Associate Qualifications:
- Proven customer service or retail sales experience is preferred
- A high school diploma or GED
- Ability to multitask, prioritize and manage time effectively
- Excellent communication and presentation skills
- Passion for delivering excellent customer service
- Ability to adapt and work alongside different characters, including customers and team members
- Desire to have FUN and bring positive energy into the workplace
This is an entry level role, and we provide full training for the right candidate! If you feel that you are a good fit for this position, we highly encourage you to apply. One of our associates will be in contact with you within 24-48 hours.
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Salary : $36,000 - $46,000
