What are the responsibilities and job description for the Help Desk Technician – WA position at Reid Middleton?
REID MIDDLETON, INC., is a civil and structural engineering firm with a 70-year history of service to public and private clients throughout the western United States, including Hawaii, Alaska, and internationally. We are headquartered in Everett, WA with offices in San Diego, CA and Anchorage,AK. We have a culture of hard working and highly motivated people who strive to make the experience of working together as successful as the project itself. We have a passion for designing a better, safer, more efficient, and enjoyable world.
We are looking for a Help Desk Technician
In this position you will provide in-depth desktop support to the users, as well as assist the IT Administrator with troubleshooting, diagnosis and resolution of both PC and network problems. You will work closely with the IT Administrator on day-to-day tasks. Give technical support, by phone or in person and could include, cell phone questions, printers and copier troubleshooting, software support. Must be able to work independently and troubleshoot network issues as they arise.
Required Experience
Benefits
Generous PTO
Paid Holidays
Medical/Dental/Vision Insurance – paid by the company 100% of the premium for employees and contributes a percentage for dependent(s) premiums
Health Savings Account (HSA) with generous employer contribution
Flexible Spending Accounts, Medical and Child Care
Company paid Life Insurance Accidental Death & Dismemberment
Company paid Long Term Disability
Voluntary Short Term Disability, Life, AD&D Insurance options
Employee Assistance Program (EAP)
401(k) Plan – No waiting period to be vested
401(k) Plan with company match
Employee Stock Purchase Program
One-On-One Mentoring
Reimbursement for Professional Association Dues
Licensing Exam/Certification Reimbursement
Tuition Reimbursement
Flexible Hours
Employee engagement events
Snacks/Fresh Fruit -varies by location
Free Parking
Salary
$25 – 27.50 per hour
Reid Middleton is a government contractor, and due to Executive Order 14042, employees hired into this position are required to be fully vaccinated against COVID-19 or have an approved medical or religious accommodation.
Reid Middleton is a federal contractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
EOE/Minorities/Females/Veterans/Disabled
We are looking for a Help Desk Technician
In this position you will provide in-depth desktop support to the users, as well as assist the IT Administrator with troubleshooting, diagnosis and resolution of both PC and network problems. You will work closely with the IT Administrator on day-to-day tasks. Give technical support, by phone or in person and could include, cell phone questions, printers and copier troubleshooting, software support. Must be able to work independently and troubleshoot network issues as they arise.
Required Experience
- Associates degree in Information Systems, or Computer Science (or related field) from an accredited two-year college or 1 year plus experience with A certification
- Demonstrate proficiency with Microsoft Windows networks and workstations
- Knowledge of Microsoft Office suites
- Excellent interpersonal skills
- Lift a minimum of 25lbs.
- Basic Windows Server and AEC Autodesks software experience preferred
Benefits
Generous PTO
Paid Holidays
Medical/Dental/Vision Insurance – paid by the company 100% of the premium for employees and contributes a percentage for dependent(s) premiums
Health Savings Account (HSA) with generous employer contribution
Flexible Spending Accounts, Medical and Child Care
Company paid Life Insurance Accidental Death & Dismemberment
Company paid Long Term Disability
Voluntary Short Term Disability, Life, AD&D Insurance options
Employee Assistance Program (EAP)
401(k) Plan – No waiting period to be vested
401(k) Plan with company match
Employee Stock Purchase Program
One-On-One Mentoring
Reimbursement for Professional Association Dues
Licensing Exam/Certification Reimbursement
Tuition Reimbursement
Flexible Hours
Employee engagement events
Snacks/Fresh Fruit -varies by location
Free Parking
Salary
$25 – 27.50 per hour
Reid Middleton is a government contractor, and due to Executive Order 14042, employees hired into this position are required to be fully vaccinated against COVID-19 or have an approved medical or religious accommodation.
Reid Middleton is a federal contractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
EOE/Minorities/Females/Veterans/Disabled
Salary : $25 - $28
