What are the responsibilities and job description for the CSR - Customer Service Representative position at Reidy Medical Supply, Inc.?
Customer Service Representative
Our established business is looking for self-starting, enthusiastic, and service-oriented individuals to join our Customer Service team! Our representatives strive to uphold the highest customer service standards in the industry. We provide medical supplies to Home Health and Hospice patients all over Ohio, and Kentucky. If you are looking for a meaningful career where you can make a difference to patients in need, apply now!
Job responsibilities include:
- Answering phone calls (20-30 per day)
- Communicating with nurses and agencies in a friendly and professional manner
- Accurately recording patient demographics
- Taking verbal orders for medical supplies
- Providing order status and tracking packages
- Referring orders to outside agencies based on insurance
- Data entry
- Entering phone, fax, and email orders into the system
- Managing and maintaining patient and account information
- Following privacy guidelines to ensure HIPAA compliance
Hours: 8:30am-5:00pm Monday-Friday in office.
30 minute unpaid lunch during shift
Requirements:
- High School Diploma/GED (required)
- 3 or more years office, call center, or data entry experience (required)
- Experience with Microsoft Office (required)
- Experience with Sage or another ERP system (recommended)
- Ability to multitask (required)
- Ability to pass drug screening and background check (required)
Wage:
- $17.00 per hour.
Work Remotely
- No
Job Type: Full-time
Hourly: $17.00 per hour
Schedule:
- 8:30am-5:00pm
- Monday to Friday
Ability to commute/relocate:
- Stow, OH 44224: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 3 years (Required)
Work Location: One location
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Data entry: 5 years (Required)
- Call center: 3 years (Required)
Work Location: In person
Salary : $17
