Customer Service Representative Phoenix Mesa Gateway Airport

Application Deadline: 7 December 2024

Department: Operations - Field(OPS001)

Location: R190-1_7255 E RAY RD

Compensation: $16.00 / hour

Description

Position: Customer Service Representative
Location: Phoenix Mesa Gateway Airport
Shifts: Saturday-Monday 4am-2pm (10-hour shifts)
Pay Rate: $16/hour

Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

Key Responsibilities

• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed


• Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations


• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information


• Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction


• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency


• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data


• Answer phone calls, listen to voicemails, and call people back in a timely manner


• Update and keep track of license plates on Entervo with our License Plate Recognition System (LPR)


• Assists other CSR's with trouble shooting for clients.


• Other duties as assigned

Skills, Knowledge and Expertise

• Must be at least 18 years of age


• G12/Equivalent


• 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred


• 1 year data entry experience equaling 30 WPM


• Knowledge of contact center policies and software, including CRM, phone systems, etc


• Strong work ethic and reliability with professionalism and poise


• Superior interpersonal, verbal, and written communication skills


• Exceptional written oral communication skills


• Strong analytical abilities and sound judgment in decision-making


• Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems


• Ability to multitask, prioritize, and organize within a structured environment


• Flexibility and adaptability


• Motivated, take initiative and possess strong work ethic


• Ability to respond to customer complaints maintain professionalism at all times


• Conflict resolution


• Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements


• Exceptional telephone etiquette


• Intermediate knowledge of computer software applications – MS office


• Ability to successfully and consistently achieve individual and departmental service level goals


• Positive, team-oriented attitude and ability to balance independent workload with broader team goals

Benefits

Join our team and enjoy an outstanding benefits package, including:



(Full Time Only)


Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.


Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.



(Part Time)


401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.


United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.