Overnight Valet Attendant Acqualina Resort

Application Deadline: 15 November 2024

Department: Operations - Field(OPS001)

Location: P40485000_17875 COLLINS AVE

Compensation: $14.00 - $15.00 / hour

Description

Location: Acqualina Resort & Residences On The Beach
Address: 17875 Collins Ave Sunny Isles Beach, FL 33160
Position: Overnight Valet Attendant
Shifts: Shift is 11pm to 7am. Flexible with the days (Friday and Saturday is a must)
Hourly Pay: $15.00 Plus Tips

The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client's expectations. The Valet Attendant is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.



Key Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information


• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added


• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles


• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership


• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue


• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary


• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device


• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles


• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle


• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary


• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.


• Direct traffic, position barricades, and arrange for towing service when necessary


• Immediately report any incidents or claims to Operations Manager or Shift Lead


• Request and collect relevant fees for use of service


• Assist in reconciling end of shift revenue against the ticket distribution, when necessary


• Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

• At least 18 years of age


• Valid driver's license


• Ability to operate manual transmission vehicles (stick shift)


• Excellent customer service and communication skills


• Ability to verbally communicate with guests


• Acceptable driving record and motor vehicle report (MVR)


• Ability to learn quickly and use sound decision making to thrive in fast-paced environments


• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot


• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift


• Previous valet experience preferred

Benefits

migue(Full-Time Employee Only)

• Medical


• Dental


• Vision


• Life and Disability


• 401K Plan with Generous Employer Match and Immediate Vesting


• Generous Paid Time Off (PTO)

United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.