What are the responsibilities and job description for the Account Coordinator position at Reindeer Logistics?
Job Overview
Serves as a liaison between the client and Reindeer Logistics promoting excellent communication regarding transit processes and timely delivery. This position is responsible for supporting the goal of overall client satisfaction. This person will provide support demonstrating a sense of urgency to respond, resolve and service our clients through a customer centric mindset.
Responsibilities
- Responsible for entering client orders ensuring accuracy and timeliness of input.
- Partner with cross departmental departments to ensure that client needs are being met.
- Deliver top quality service to our customers while obtaining information and educating them on the relocation process.
- Proactively identify and troubleshoot potential customer service failures participating in reporting and resolving issues as requested.
- Accepting inbound and directing outbound calls to clients and/or internal and external customers.
- Ensure on-going communication throughout the move and partners with account management on changes and delays to keep corporate clients informed.
- Respond to client inquiries to resolve any issues that arise in a timely manner.
- Familiarity with client reports and how to pull data needed for the specific client request.
- Additional tasks as needed in support of Account Managers.
Experience
- Proven experience in sales or account management is preferred.
- Familiarity with technical sales processes is a plus.
- Proficient in Microsoft Office including Excel – must demonstrate accelerated VLOOKUP skills.
- Strong negotiation skills with the ability to influence decision-making.
- Excellent verbal and written communication skills are essential for effective client interaction.
- Experience using Salesforce or similar CRM tools is highly desirable.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team is crucial.
If you are passionate about driving success through exceptional account management and sales support, we encourage you to apply for this exciting opportunity as an Account Coordinator!
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
- Weekends as needed
Supplemental Pay:
- Quarterly bonus
Ability to Relocate:
- Carmel, IN 46280: Relocate before starting work (Required)
Work Location: Hybrid remote in Carmel, IN 46280
Salary : $45,000 - $52,000