What are the responsibilities and job description for the Order Processor Products - Components position at Reinhausen Manufacturing Inc.?
For our location Humboldt, TN we are looking forward for you as :
Order Processor Products - Components
What challenges can you expect?
The OPP for Components will be responsible for superior customer support, moderate level of product knowledge, troubleshooting, accurate offer and order entry in a timely manner.
Strategic tasks :
Set goals to help understand your expectations
Customer satisfaction
Align strategic priorities with the vision and strategy of the company
Operative tasks :
Creation of offers and orders in SAP
Maintain and process customer orders and offers accurately and in a timely manner
Check carefully inventory and product availability with customer requirements
Check customer purchase orders are accurately described according to customer's master data
Assist customers selecting products which meets their needs
Respond to customer inquiries in a timely manner
Coordinate with internal departments as necessary
Handle customer complaints and issues in a timely manner
Answering customer phone calls and meetings as needed
Must be able to handle multiple tasks and demonstrate teamwork
What do we expect from you?
Comply with the corporate processes
Have a good understanding of the products operation and design
Excellent communication skills
Superior customer support
Ability to evaluate, prioritize and organize customer inquiries
Education or studies :
High school diploma
Certificate or Diploma in Electromechanical Engineering Technology preferred
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