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Are you a technician, service writer, or parts manager looking to get out of the shop and transfer your skills to a new career? Wise F&I is currently seeking full-time Claim Adjusters to support our VSC claims team and our continued business growth.
This position is Monday through Friday with weekends off. We provide a competitive salary commensurate with experience, have 10 major holidays scheduled off annually - with pay, provide a robust health care and benefits package; in addition to, a bright, modern work space with optional stand-up desk capability.
Primary Job Function: The Claims Adjuster is responsible for the set-up and processing of automotive VSC claims filed with our company that cover mechanical breakdown, appearance, tire & wheel and other benefits. This includes reviewing repair estimates, inspection reports, supporting documentation, communicating with repair facilities, and ultimately determining coverage.
Company Description: Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.
Job Responsibilities / Tasks include:
- Working in a call center environment focused on handling calls daily within expected performance metrics, handle times, and volume.
- Reviewing claims using the adjudication process established by department and within company guidelines.
- Reviewing and verifying repair costs using standard "national labor and parts guides" (including labor rates and time) to ensure estimates are within approval guidelines.
- Verifying, analyzing, and investigating repair information to determine if coverage is within the guidelines of the service contract.
- Retrieving information from company systems and communicating information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.
- Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge.
- Documenting all interactions, research, verifications and other claim-related information in the claim administration system.
- Ability to communicate effectively by telephone and email with retail and wholesale customers, repair facilities, and non-related parties using good customer service skills.
- Working pro-actively and cohesively as a member of the claims team.
- Attending training seminars and/or continuing education.
- Maintaining high customer service requirements and productivity standards.
- Working with management on specific issues as requested.
Required Education and Skills include:
- High school diploma or GED preferred. Technical training or College Degree is a plus.
- Preferred 3 or more years of hands-on automotive repair or equivalent automotive technical experience.
- ASE or equivalent Manufacturer certification preferred.
- Outstanding verbal and written communication skills.
- Proficient use of current computer systems, Microsoft and web-based applications.
- Proficient use of communication tools for email, instant message and meeting platforms.
- Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking.
- Possess problem solving, decisiveness and time management skills.
Comprehensive Benefits:
- Competitive hourly wage (40 hrs/week)
- Annual Performance Evaluation w/ Compensation Review
- Bright, Modern Work Spaces
- 9 Paid Holidays (per year)
- Paid Vacation Days
- 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)
- Insurance - paid benefits include Health, AD&D, Life and L/T Disability
- Voluntary benefits include Dental, Vision, Life and S/T Disability
Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.
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