Senior Analyst, HR Operations

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

The Senior Analyst, HR Shared Services will play a key role in the advancement of our global HR shared services team; with responsibility to ensure the delivery of exceptional foundational HR data and governance within our HR ecosystem, and to drive continuous service optimization through process improvement and technology innovation (helping us work smarter, not harder). Ultimately, we need to deliver robust data to our stakeholders, and deliver exceptional service to our internal customers.

What You Will Do

• Establish and maintain data governance frameworks, policies and standards to ensure data integrity, accuracy, and consistency across HR systems, aligning HR data management practices with corporate governance standards and external regulatory requirements (data privacy and protection, GDPR etc.).
• Works with COEs (in particular Data Analytics, Talent, Rewards) to understand data requirements and architecture, enabling Shared Services to maintain data integrity and utility in all transactional processing activities. Plays a key driving role in the HR data governance committee, ensuring clarity, focus and delivery according to plan.
• Establishes data quality best practices, tools, and technologies. Conduct regular data quality audits, data cleansing, and validation activities, identifying and resolving data discrepancies. Implements and maintains HR Data Quality Index (DQI), metrics, dashboards and reporting tools to monitor data quality and provide insights for decision making. Develops structure and guidelines for ensuring quality data, reporting and analytics.
• Contribute to the successful launch and operation of a new HR case management system (expected Q2 2025) and own ongoing optimization and configuration of the system to evolve with our needs.
• Design, develop and maintain meaningful analysis, metrics and insights via dashboard and reports, to inform on systems and process efficiency and efficacy (case management, HRIS) (e.g. time to first response, time to complete, accuracy / correction rate, volumes). Monitor service level agreements (SLAs) in order to deliver exceptional services and experiences to our users.
• Analyze HR processes and workflows, identifying areas for automation and improvement to drive efficiency, accuracy, and scalability. Collaborate with HR Shared Services team / leads and COEs to improve and re-design HR Shared Services standard operating procedures; that align with industry best practices and leverage system capabilities.
• Enhance Tier 0 (direct access) resources and content in support of driving effective direct access to information.
• Collaborate across HR Operations to understand, promote and deliver automation and continuous improvement.
  
  

Qualifications

EDUCATION AND EXPERIENCE

Required

• Bachelor’s degree in arts/sciences (BA/BS) or equivalent work experience
• 7 Years Human Resources, Data Analytic, Process Improvement, HRIS or other equivalent work experience req
  
  

Required

SKILLS AND ABILITIES

• Demonstrated understanding of HR processes, data governance principles, automation and project management methodologies
• Intermediate Proficiency
• Exceptional attention to detail, organized and able to manage multiples priorities in a fast-paced global environment.
• Leverages (and advocates for) design thinking concepts and prioritizes the end-user experience.
• Ability to utilize systems to obtain and interpret data for analysis, metrics, and reports (Workday, PowerBI Google Data Studio, Excel)
• Ability to create visual representations of analytical data for presentation purposes (Powerpoint, PowerBI)
• Ability to connect tasks and initiatives across multiple areas and workstreams
• Ability to explain complex information to others in straightforward situations
• Ability to act as a subject matter expert and trusted consultant to internal stakeholders on certain projects; maintaining a high level of confidentiality at all times
• Act as an advocate for HR technology, increasing technology usage by improving processes and providing training and development opportunities to others.
• Able to identify and experiment with new technology that improves performance for self and team
• Solid knowledge of HR functional processes, best practices, and analytics
  
  

What You Can Expect From RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.
  
  

Compensation Range

$84,860.00 - $128,110.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.