Experienced Medical Assistant | Health & Wellness Clinic

About Us:

At Rejuvenate Health & Wellness, we are dedicated to empowering women over 40 to achieve optimal health and vitality through personalized, integrative wellness solutions. Our mission is to address the root causes of health challenges, enabling our clients to reclaim their energy, balance their hormones, and transform their lives. We are building a multi-million dollar enterprise that serves thousands of clients annually, and we are looking for a dedicated Medical Receptionist to join our team and contribute to our vision.

Job Summary:

Rejuvenate Health and Wellness is seeking a seasoned Certified Medical Assistant with a minimum of 5 years of experience to lead and manage the day-to-day operations of our integrative health clinic. The ideal candidate is a proactive team player with leadership potential, excellent clinical and administrative skills, and the ability to work collaboratively in a hybrid team environment that includes remote staff. This role will play a key part in providing exceptional patient care and ensuring operational efficiency.

Key Responsibilities:

Clinic Leadership and Operations Management:

• Oversee and coordinate daily clinic operations, ensuring the team adheres to schedules and workflows.

• Serve as the go-to leader for both on-site and remote staff, fostering a positive and collaborative environment.

• Monitor clinic readiness each morning, including opening procedures, cleanliness, and organization of exam rooms and front office areas.

• Ensure compliance with clinic policies, protocols, and state regulations.

• Train and mentor new staff members, ensuring a high standard of patient care and operational efficiency.

Front Office Responsibilities:

• Greet patients warmly and ensure a professional, welcoming atmosphere.

• Manage appointment scheduling for consultations, labs, and follow-ups, utilizing EHR systems such as Charm, Athena, or Practice Better.

• Verify patient insurance information, explain payment options (self-pay vs. insurance), and handle payment collection.

• Track and follow up on patient forms using Jotform and Slack, ensuring forms are completed prior to appointments.

• Communicate effectively with patients via phone, email, and text to confirm appointments, send reminders, and answer inquiries.

Back Office Responsibilities:

• Prepare exam rooms by cleaning, restocking supplies, and setting up necessary equipment for daily appointments.

• Perform clinical tasks, including rooming patients, taking vitals (height, weight, blood pressure, pulse oximetry, and temperature), and documenting chief complaints.

• Administer in-office injections, draw labs, and perform body composition analyses.

• Support hormone replacement therapy procedures, including preparing and sterilizing instruments for pellet insertions.

• Document and track all patient interactions, treatments, and procedures accurately in patient records.

Specialized Services Support:

Hormone Replacement Therapy (HRT):

• Guide patients through HRT consultations, lab requirements, and treatment plans.

• Prepare sterile procedure trays for hormone pellet insertions and ensure instrument availability and maintenance.

• Provide post-procedure follow-up, including scheduling lab reviews and monitoring patient progress.

Weight Loss Management:

• Conduct discovery calls to assess patient goals and fit for weight loss programs.

• Schedule and facilitate in-person assessments, ensuring patients complete all necessary forms and questionnaires.

• Administer weight loss injections, monitor patient progress, and adjust treatment plans as needed.

• Collaborate with the provider, health coach, and nutritionist to implement patient-centered plans.

Functional Medicine Services:

• Assist patients seeking primary care, chronic disease management, and functional health consultations.

• Schedule referrals, manage orders, and provide documentation for labs, imaging, and other treatments.

Inventory and Sterilization Management:

• Maintain a well-stocked inventory of medical supplies, including hormone pellet kits, injection supplies, and cleaning materials.

• Oversee the cleaning, sterilizing, and autoclaving of instruments daily, ensuring compliance with sterilization protocols.

• Proactively manage supply levels, reordering as needed to avoid shortages.

Team Collaboration:

• Effectively communicate with remote staff, ensuring seamless collaboration across all clinic functions.

• Participate in team meetings, sharing updates and identifying areas for improvement in clinic operations.

• Provide leadership support to ensure all team members are meeting performance standards and delivering exceptional patient care.

Required Qualifications:

• Certification: Current Certified Medical Assistant (CMA) certification.

• Experience: Minimum of 5 years of experience as a Medical Assistant, preferably in an integrative health, functional medicine, or weight loss clinic.

• Leadership Skills: Proven ability to manage clinic operations, mentor team members, and ensure a high-functioning work environment.

• Technical Proficiency: Strong knowledge of EHR platforms (Charm, Athena, or Practice Better), Slack, Jotform, and Zoom.

• Clinical Expertise: Skilled in performing injections, drawing labs, sterilizing instruments, and assisting with procedures.

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with patients and team members.

• Organizational Skills: Exceptional ability to multitask, prioritize responsibilities, and ensure deadlines are met.

• Customer Service: Commitment to delivering compassionate, patient-centered care.

Preferred Skills:

• Experience in hormone replacement therapy, weight loss management, or functional medicine.

• Familiarity with managing hybrid teams, including remote staff.

• Strong problem-solving skills and ability to adapt to a fast-paced clinic environment.

Work Environment:

• Location: On-site in Anchorage, AK.

• Schedule: Full-time position with flexibility to accommodate clinic needs.

• Physical Requirements: Ability to lift up to 25 lbs, stand for extended periods, and manage the physical demands of a clinical environment.

Our Core Values:

• Customer-Centric: Our clients are at the heart of everything we do.
• Respect and Compassion: We treat each individual with empathy and care.
• Professionalism: We maintain the highest standards of conduct and expertise.
• Hard Work and Dedication: We are driven by perseverance and a winning spirit.
• Team Spirit: We support each other and work together to achieve common goals.
• Excellence and Innovation: We embrace creativity and innovation in our pursuit of excellence.
• Lifelong Learning: We are committed to continuous improvement and personal development.

Why Join Us:

• Be part of a dynamic and growing wellness practice with a mission to transform lives.
• Contribute to a positive and supportive work environment where your efforts make a difference.
• Opportunities for professional growth and development within a forward-thinking company.
• Competitive salary and benefits package.

Benefits:

• 2 weeks Paid Time Off (PTO)
• In-clinic perks
• Discounts on clinic services and products
• No medical or dental benefits at this time

If you are passionate about wellness and dedicated to providing exceptional client care, we would love to hear from you. Please send your resume and a cover letter detailing your experience and why you're the best candidate for this role.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Employee mentoring program
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance
• Wellness program

Medical Specialty:

• Holistic Medicine

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $24 - $30