Scheduling Support Specialist PT – Variable Hours

Description

Are you a master multitasker with a knack for solving puzzles and mind games? Do you thrive in fast-paced high-energy environments where no two days are the same? Are you someone who thrives with variety? If you're nodding your head, keep reading – we might just have the perfect role for you!

Your Role

As a Scheduling Support Specialist, you'll be the maestro of our interpretation operations. This fast-paced, dynamic role is crucial to ensuring our interpretation appointments are well-coordinated and our clients receive top-quality language services. Think air traffic controller, but instead of planes, you'll be intricately coordinating interpreters across multiple locations. It's high-pressure, challenging, and incredibly rewarding.

What You'll Do (Responsibilities and Duties):

• Oversee and manage our calendaring scheduling system for interpretation
• Perform follow-up, reporting and documenting measures
• Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task
• Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters that leaves everyone smiling
• Proactively coordinate interpreter assignments and communicate updates to clients & interpreters
• Handle last-minute requests and ensure seamless on-demand services
• Resolve scheduling conflicts with the finesse of a diplomat, professionalism and efficiency

The Fine Print:

• This is a Part-Time, hourly position that will require in-office work in our BOISE IDAHO OFFICE.
• This job is in on location in our Boise office and you must be willing to commute and have reliable transportation.
• Must be able to self-motivate and work productively, independently and alone.
• Hourly Rate: $18-$20/hr Depending on Qualifications, Experience, Assessments, Etc.
• Schedule: We're looking for someone who thrives with variety! This position doesn't follow a fixed weekly schedule, but you’ll always receive your schedule ahead of time. Flexibility is key, and we’ll work with you to ensure shifts are communicated clearly and reasonably in advance. We anticipate that the schedule will most commonly be 4-10pm and Saturdays.
• 90-day probationary period followed by a performance review
• Although there may be remote work opportunities, we prefer you work in office most of the time and this should be your expectation if you apply. Please do not apply if you live out of the state of Idaho or out of the country.

RELA'S VISION:

TO TRANSCEND LANGUAGE TO EMPOWER AND UNITE HUMANITY

RELA'S MISSION:

To drive the advancement of and revolutionize language access services, raise the bar and set the standards and cultivate a community of growth, innovation, and excellence, where our employees, interpreters, clients, and Limited English Proficient individuals can thrive.

RELATIONSHIPS: Working together as a team, we engage helpfully, respond timely, and collaborate supportively with empathy, sensitivity, fairness, and respect to build reliability and trust.

EXCELLENCE: Through our capable skill, competent mastery, and proficient quality, we carefully follow best industry standards of practice and ethics, as well as be effectively frugal and efficiently precise. Through perseverance and dedication, we work hard to go above and beyond expectations.

LEGACY: We strive to inspire, contribute to and impact the language access industry and society by fostering networking and belonging to a meaningful community. We're creating a reputation and legacy of integrity and reliability, responsibility & accountability (taking ownership), and transparency & authenticity.

ADVANCE & ASCEND: We lead innovation, and moving forward and upward. We transform the industry through out-of-the-box thinking, professional development, and continuous learning. With visionary foresight, we grow potential, embrace the big picture, and take bold, strategic action. We aren't just raising the bar—we are becoming the bar by which all language service agencies are measured and aspire to be.

About RELA

RELA Language Professionals provides interpretation and document translation services in over 80 languages, facilitating communication in healthcare and other community, business and legal settings. We enable language access for Limited English Proficient individuals in our communities while simultaneously helping our clients effectively reach, serve, communicate seamlessly and foster understanding with each other through our interpreters and translators. We support our language professionals by providing professional work opportunities for them to serve their local communities and foster a supportive network for language professionals to excel in their skills and careers with ongoing professional development.

Since our founding in 2017, RELA has grown into a leader in the language services industry, partnering with major healthcare systems including St. Luke's Health System, Terry Reilly Health Services, and Intermountain Health and more. We support our language professionals by providing professional work opportunities for them to serve their local communities and foster a supportive network for language professionals to excel in their skills and careers with ongoing professional development.

Why RELA?

We're more than just another interpretation and translation agency. Ultimately, our vision is to transcend language to empower and unite humanity. Our mission is to drive the advancement of and revolutionize the language services industry, set new standards, enable authentic, seamless and meaningful communication by delivering unparalleled interpreters and translators, to empower voices across languages, and cultivating a community of growth, innovation, and excellence, where our employees, interpreters, clients, and Limited English Proficient individuals can thrive.

Join Us!

By joining RELA, you're not just taking on a scheduling role – you're becoming a vital part of that mission.

If this sounds like your dream job, and you're ready to bring your scheduling superpowers we want to hear from you!

To apply, please submit your resume and a cover letter explaining how your skills and experience align with RELA's mission and the requirements of this role.

Requirements

What You'll Need (Requirements and Skills):

• Proven ability to excel under pressure in fast-paced environments
• A love for solving complex puzzles and problems and just making things work
• Thrive and adapt in rapidly changing situations
• Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
• Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile!
• Eagle-eyed meticulous attention to detail and accuracy
• Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status
• Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines
• Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
• Excellent communication skills across multiple channels
• Proficiency in relevant scheduling software and tools
• A collaborative, positive attitude that lifts up the whole team
• Unwavering commitment to confidentiality and professionalism
• Flexibility to adapt to changing schedules and responsibilities
• Take Initiative: Ability to work independently and take ownership of tasks
• Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
• A mind for strategy and efficiency, always looking for ways to optimize processes
• Displays cultural sensitivity and respect for diversity
• Work productively and stay on task and be self-motivating
• Work independently and make decisions without guidance
• Live in or near Boise, within reasonable commuting distance with reliable transportation to and from our office in Boise.