Customer Service Representative

Customer Service Representative

Pay: $21-24

Address: 365 Todd Rd, Santa Rosa

Schedule: Monday - Friday 8:00 AM - 5:00 PM

Benefits

• Free Employee Only Health Insurance
• Competitive Benefits Package
• 401(k) with Company Match
• Paid Time Off

Job Objective: Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.

• Deal Directly with customers either by telephone or email
• Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing
• Processing daily invoicing duties, communicating with internal and external customers.
• Coordinate and communicate customer orders/questions/requests with operations and sales teams.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Set up new customers
• Process orders, forms, applications and request
• Organize workflow to meet customer timeframes
• Maintain customer databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Manage other tasks (ongoing or project) as deemed necessary by management
• Work on special projects as needed
• Must be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations.
• Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.

• Minimum of 1 year of experience in customer service required
• Previous experience with order entry management systems required
• Experience using an ERP system (such as SAP) is a plus
• High School Diploma or equivalent
• Self-motivated and able to work independently as well as part of a team
• Excellent interpersonal & problem-solving skills
• Excellent phone etiquette
• Customer-focused & proficient relationship builder
• Proficient knowledge of Microsoft Word, Excel, PowerPoint
• Ability to explore and learn other software applications
• Ability to prioritize and manage deadlines
• Accuracy and attention to detail
• Strong organizational skills

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

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Equal Opportunity Employer/Disability/Veterans

RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.

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