Restaurant Manager

Company Description

Ocean House Collection

Restaurant Manager - The Weekapaug Inn

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 Signature Suites.  The Cottage Collection includes 10 privately owned vacation homes.  The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 24 unique guest rooms, 3 Fenway, 2 Carriage House and 4 two-bedrooms signature suites.  Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.  

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button.  The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

The Food and Beverage Manager at The Weekapaug Inn manages and organizes the activities of the restaurants, including in room Dining, the Bathhouse, Banquets and Pool services. Maintains the high- standards of food and beverage quality, service and merchandising to maximize profits. The ideal candidate will be experienced in handling a wide range of administrative and guest support-related tasks. This position requires to be exceedingly well organized, flexible and enjoy the administrative challenges of supporting a luxury food and beverage operation at a five-star level. This position is extremely hands-on, and the successful manager will understand the importance of floor presence during service.

Schedule Requirements

The operation is 24 hours a day 7 days a week, inclusive of all holidays.  While the company will make every attempt to create a work and life balance, all exempt staff may be required to work extended shifts and additional days based on business demands.  Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles.  Travel may be required and may include some overnight stays.  All exempt team members should be responsible for scheduling their time off.  The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays.  All exempt staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted.  The more flexible you are the more you can learn, grow, earn.

Key Relationships

Internal:  This position reports to the Director of Restaurants. Works closely with rooms management, kitchen management and all departments throughout the resort. Directly supervises all front of house food & beverage staff.

External:  Has regular contact with the company’s guests, members of the Pond Club, and owners of the Weekapaug Inn. Maintains appropriate relationships with these and other constituencies.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures the timely completion of certain management duties (scheduling, payroll, inventories, and other administrative duties).
• Ensures all staff are properly trained and held accountable for following Forbes, and Relais & Chateaux standards.
• Provide coverage of floor shifts across all outlets.
• Oversee service standards throughout the food and beverage department to ensure a consistent guest experience at a high-quality level.
• Assess staff performance, produce reports, and examine the activities logbook, assigning tasks appropriately and implementing control schedules daily.
• Ensures staff create a positive memorable experience for our guests.
• Conduct daily shift briefings.
• Ensures proper cash/credit card handling procedures and operating standards are followed.
• Assist with special projects as requested.
• Ensures that staff follow the company policies including grooming, appearance, and dress code.
• Ensure that bars and lounges are clean and stocked. 
• Ensure that room service orders are executed promptly and that they comply with the required standards.
• Manage the performance evaluation cycle with all hourly staff, identifying areas for development and training needs, and ensures that this training is effective.
• Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Required Job Knowledge, Skills, Experience, and Education

• Bachelor's degree or equivalent work experience.
• Experience in a luxury hospitality setting and a five-star environment is preferred. 
• Banquet and function experience preferred.
• Proven ability to build and maintain good relationships with staff at all levels and departments.
• Ability to manage, train and schedule effectively a large seasonal arrival and departure of staff to ensure our five-star standards are met.
• Ability to handle multiple, simultaneous, and challenging tasks effectively and efficiently.
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/challenging situations.
• Fluency in English both verbally and in writing.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgement as interpreted by the management.
• Follow directions.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest/staff information and pertinent hotel data.
• 1-year previous luxury hotel operations experience preferred.

Physical Requirements:

See below Physical conditions description.

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position.  The person in this position will be required to perform any other job-related duties assigned by their supervisor.

PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF:  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please apply direct at Careers - Ocean House (oceanhouseri.com)