Sommelier

Job Title: Sommelier

The Sommelier is responsible for creating a comfortable yet upscale experience for guests of Triple Creek Ranch. This position is responsible for all aspects of wine and beverage service in the dining room including ambiance, cocktail/beer/wine/non-alcoholic beverage service, as well as food service under the direction of the Beverage Manager.

Responsibilities:

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Chateaux standards.
• Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards.
• Sell wine and spirits and place correct information on guest's invoices.
• Must adhere to TC Ranch alcohol policy, creating a space where guests can enjoy themselves, but not be overserved.
• Never serve minors alcoholic beverages.
• Approach guests table side and offer services in a polite and open manner.
• Ability to accurately describe, recommend and serve beverages of the world.
• Ability to create wine pairings on the floor and Chef's Table wine pairing/service.
• Keep a full-time presence on the floor to refill wines and beverages and to answer questions.
• Ability to help service staff take orders and deliver food and deliver beverages as needed.
• Responsible for upkeep of wine lists and identify any mistakes on the list.
• Learn about the various wine, beer and cocktails that are offered.
• Assist Beverage Manager with inventory controls and par levels related to beverages, including but not limited to: beer, spirits, wine and non-alcoholic beverages.
• Assist with beverage training of bartenders and service staff as needed.
• Must be willing and able to serve food in the dining room as needed.
• Must know food items and be able to articulate flavors, types and give detailed descriptions.
• Be aware of guest dietaries and pay special attention to all menu items that could be problematic.
• Report any guest complaints immediately to the manager or lead server in manager's absence.
• Once Sommelier's closing and side-work is completed, help with closing duties in back of house.
• Self-motivate to perform cleaning tasks and stay busy once side work is done.
• Assist in cleaning the lodge and lounge during off-season cleanings.
• Always conduct yourself in a professional manner with guests and other employees.
• Uphold five-star Triple Creek Ranch and Relais & Chateaux standards at all times.
• Adhere to company and department dress code.
• Adhere to all federal, state and local alcohol serving laws.
• Follow all safety and food handling procedures properly.
• Perform any other job-related duties as assigned.

Requirements:

• Constantly move about the dining room.
• Frequently use hands to open and pour wine.
• Occasionally use cleaning equipment to wipe, scrub and polish.
• Frequently ascend and descend stairs when moving between the dining room and the rooftop lounge or storage areas on the main floor.
• Occasionally positions self to reach items in lower cabinets, on lower shelves and in beverage closet.
• Frequently communicates with guests regarding wine and other beverage selections and other ranch information, guest requests or concerns to the Beverage Manager, Dining Room Manager, or other appropriate departments.
• Frequently lift and carry boxes, equipment and other items weighing upwards of 60 lbs. Occasionally lift and carry boxes, equipment and other items weighing upwards of 75 lbs.
• Must possess an alcohol server certification valid in the state of MT, or obtain one within 60 days of hire.
• Minimum certification of Introductory Sommelier through the Court of Master Sommeliers or other relevant certification body. Certified certification preferred.