Guest Experience Ambassador - The Vessel (Part-Time + Seasonal)

Responsibilities

Join the Hudson Yards Experiences Team as a Part-Time Seasonal Guest Experience Ambassador at the Iconic Vessel!

Are you passionate about creating unforgettable experiences and bringing a smile to every guest's face? Hudson Yards Experiences is on the lookout for dynamic and enthusiastic Part-Time Seasonal Guest Experience Ambassadors to join our team at the stunning Vessel! As the go-to point of contact for our visitors, you'll be at the heart of an exciting journey, crafting a warm, welcoming environment and ensuring that every moment exceeds our guests' expectations.

Why You’ll Love This Role:

• Be the Face of Hudson Yards: As an Ambassador, you'll be the first person our guests interact with, setting the tone for their entire experience. Your energy and positivity will make a lasting impression.
• Make Every Interaction Shine: Your role involves engaging with guests, providing insider knowledge about the Vessel and surrounding attractions, and handling any challenges with grace and empathy.
• Join a Vibrant Team: Work closely with the Guest Experience Supervisor and fellow Ambassadors in a dynamic, supportive environment where your contributions truly matter.
  
  
  

Key Responsibilities:

• Deliver Unmatched Service: Go above and beyond to provide exceptional guest experiences, embodying our core values in every interaction.
• Resolve with Grace: Address and resolve guest concerns with a professional and positive approach, ensuring satisfaction and turning any challenge into a positive experience.
• Engage and Enlighten: Be the ultimate resource for guests, sharing exciting details about the Vessel and other Hudson Yards Experiences, and creating moments that guests will remember.
• Craft Memorable Moments: Help transform Hudson Yards into the epitome of service excellence, inspiring guests to share their memorable experiences with others.
• Stay Informed: Keep up-to-date with all Hudson Yards offerings, including special events, exclusive packages, merchandise, and dining options, so you can provide the best recommendations.
• Ensure Smooth Operations: Manage line queues, assist with ticket scanning, and guide guests efficiently to ensure a seamless experience.
• Follow Policies: Adhere to policies and procedures while consistently upholding our Sky High Hospitality standards.
• Promote and Upsell: Encourage guests to explore and enjoy all Hudson Yards attractions, offering tickets and experiences that enhance their visit.
  
  
  

Compensation:

• $24.00 - $24.00 /Hour
  
  
  

Benefits and Features:

• Part time (25-28 hours per week)
• Training and development programs
• Employee Recognition & Wellness Programs
  
  
  

#RMC

Ready to Elevate the Hudson Yards Experience?

Dive into a role where your passion for exceptional service meets the vibrant energy of Hudson Yards. Apply now and become a key player in making the Vessel the ultimate destination for our guests!

For more about Hudson Yards Experiences, check out our video: Hudson Yards Experience

Qualifications

• Customer Service Experience: At least 1 year of experience in customer service or retail; experience with large attractions is a plus.
• Tech Savvy: Familiarity with hospitality or Point of Sale (POS) systems preferred.
• Friendly Attitude: Must be welcoming and warm with guests and colleagues.
• Guest Engagement: Strong ability to interact with guests in a guest-focused manner.
• Multilingual Skills: Ability to speak multiple languages is a plus.
• Physical Requirements: Able to stand and climb stairs for extended periods, and lift up to 50 lbs.
• Outdoor Work: Comfortable working outdoors in various weather conditions.
• Professional Appearance: Maintain a professional look in line with Hudson Yards Experiences grooming guidelines.
• Team Player: Proven success working well within a team.
• Reliability: Excellent attendance and punctuality, with strong self-motivation.
• Good Judgment: Capable of handling high-pressure situations effectively.
• Local Knowledge: Familiarity with New York City and the local neighborhood is a plus.
• Flexible Schedule: Must be available 1 weekday (Monday-Thursday) and be available 2 weekend days (Friday-Sunday). Must be available to close at least twice per week.
  
  
  

Overview

Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be part of one-of-a-kind experiences at New York’s newest neighborhood by joining the Hudson Yards Experiences team. Hudson Yards Experiences (HYE) has an exciting opportunity open for an IT intern who is passionate about technology. This position will be based in New York City and working across all HYE visitor attractions.

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Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Hudson Yards Public Square and Gardens is meant to be climbed and explored with others.

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Related values diversity in backgrounds and experiences. We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

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