What are the responsibilities and job description for the Hudson Yards Brand Ambassador position at Related?
Responsibilities:
The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors to Hudson Yards; they set the tone of the experience each customer is going to have as they cross the property’s threshold.
The Brand Ambassador post is positioned strategically throughout the Hudson Yards neighborhood to best serve the customers who visit and experience it. The post may be in the plaza of their specific building, when the weather allows, or right inside the revolving doors of their lobbies during inclement weather. Other posts are in the Public Square and Gardens, and near entrances to The Shops and Restaurants.
In addition to setting the tone, brand ambassadors look for opportunities to connect tenants and stake holders to experiences across our neighborhood, weaving together meaningful activities based on what they have learned during their conversations. The brand ambassador is responsible for driving foot traffic into our properties, generating interest in our community and the services and experiences offered within it; they make dinner reservations, speak about unique experiences, secure ground transportation to and from Hudson Yards, and follow up with our tenants and stakeholders when the situation calls for it. The brand ambassador also keeps meticulous track of tenant and stakeholder preferences, and identifies individuals who could potentially help Hudson Yards reach more people within each organization.
In short, brand ambassadors are the key for every tenant and stakeholder to make the absolute most of their time at Hudson Yards.
Key Responsibilities
Service, Sales, and Client Development
Teamwork
Operations
Compensation:
Qualifications:
Education and Professional Qualifications
Overview:
At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.
Related Hudson Yards Management is the brain, heart and soul of Hudson Yards. Just as Hudson Yards is transforming the world’s most spectacular skyline, Related Hudson Yards Management is reimagining community. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our tenants in a way that shatters tradition. We understand who they need us to be and where they need us to be, even before they do. Equipped with an ever expanding range of amenities and resources,
we strive to help our tenants be productive and happy. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don’t.
we strive to help our tenants be productive and happy. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don’t.
The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors to Hudson Yards; they set the tone of the experience each customer is going to have as they cross the property’s threshold.
The Brand Ambassador post is positioned strategically throughout the Hudson Yards neighborhood to best serve the customers who visit and experience it. The post may be in the plaza of their specific building, when the weather allows, or right inside the revolving doors of their lobbies during inclement weather. Other posts are in the Public Square and Gardens, and near entrances to The Shops and Restaurants.
In addition to setting the tone, brand ambassadors look for opportunities to connect tenants and stake holders to experiences across our neighborhood, weaving together meaningful activities based on what they have learned during their conversations. The brand ambassador is responsible for driving foot traffic into our properties, generating interest in our community and the services and experiences offered within it; they make dinner reservations, speak about unique experiences, secure ground transportation to and from Hudson Yards, and follow up with our tenants and stakeholders when the situation calls for it. The brand ambassador also keeps meticulous track of tenant and stakeholder preferences, and identifies individuals who could potentially help Hudson Yards reach more people within each organization.
In short, brand ambassadors are the key for every tenant and stakeholder to make the absolute most of their time at Hudson Yards.
Key Responsibilities
Service, Sales, and Client Development
- Welcome and greet tenants, guests, visitors, and owners to the building.
- Generate excitement about Hudson Yards in those who inquire.
- Model brand behaviors for coworkers, guests, and tenants.
- Provide exceptional customer service by anticipating needs and remaining focused on the customer.
- Conduct meaningful conversations to uncover tenant and stakeholder organizational reach.
- Make careful note about tenants’ preferences and execute on those.
- Answer questions in story form regarding the buildings, neighborhood, or Hudson Yards development.
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Develop strong relationships with coworkers, owners, and tenants.
Welcome large groups to the property and speak to the unique role they play. - Help customers in and out of cabs, Ubers, and/or personal cars and limousines.
- Assist customers with large packages, carts, luggage, etc.
- Provide wayfinding details to guests and visitors.
- Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
- Share those findings with management to capture in the firm’s CRM.
- Provide bi-weekly/monthly reports on interactions and sales activities.
- Maintain a calm and professional demeanor while under pressure.
Teamwork
- Be aware of the impact their behavior has on others.
- Work as a positive team player to surpass individual and group expectations.
- Collaborate with cleaning staff to ensure the pristine condition of the property.
- Welcome feedback and adapt behaviors as appropriate.
Operations
- Monitor plazas and lobbies for cleanliness and general upkeep.
- Enter work orders that may arise on the spot through our digital platforms.
- Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.
- Redirect deliveries to loading dock or messenger center, as required by the asset.
- Uphold security guidelines and collaborate with security to prevent unauthorized entries.
- Conduct customer experience huddles.
- Hail taxis for customers.
Compensation:
- $20/h - $25/h
Benefits:
- Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
- Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
- Social Wellness: 19 days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
- Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Qualifications:
- Superior intentional observation skills.
- Hosting and anticipating guest and tenant needs.
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Strong memory and/or organizational method for tracking customer preferences and names.
Self-motivating to incorporate changing priorities. - Exceptional verbal and written communication skills.
- Impeccable phone etiquette.
- Capacity to adapt and overcome challenging situations.
- Build rapport quickly and effectively with customers and colleagues.
- Strong critical thinking skills, particularly around problem solving.
- Ability to continuously improve and seek growth.
- Juggle technology and interpersonal communication seamlessly.
- Planning and organizing for large events.
- Manage large groups of people at events.
- Strong sense of professionalism reflected in daily appearance, posture, and preparedness
- Effectively incorporate coaching feedback.
- Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains.
- Delivering our brand while working on your feet for an entire shift.
Education and Professional Qualifications
- Minimum of bachelor’s degree, preference in Hospitality, Entertainment.
- Possess technological skills to operate Microsoft Office programs and a variety of other platforms.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Minimum three years in service and/or sales industry.
Overview:
Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.
At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.
Related is an Equal Opportunity Employer
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Salary : $20 - $25
