What are the responsibilities and job description for the Commercial Cleaning Supervisor position at Relax & Co?
We offer a competitive compensation package, including:
- Paid Time Off (including paid holidays)
- Tuition Reimbursement
- Uniforms
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts (FSA)
- Mental Wellness Health Reimbursement Account (HRA)
- Group-Term Life Insurance paid by the company
- Short-Term Disability paid by the company
- Long-Term Disability
- 401(k) with company match
- Employee Assistance Program (EAP)
- Opportunity for Advancement
- Flexible Work Schedule
Job Summary:
The Commercial Cleaning Supervisor is responsible for the daily commercial cleaning operations of the Commercial Cleaning department. The Commercial Cleaning Supervisor can use the available technology and excellent organizational skills to efficiently schedule cleaning jobs and assign teams while working to increase efficiency and quality. The Commercial Cleaning Supervisor provides the structure to the physical aspect of the team including supply and equipment inventory and organization. This position requires face-to-face client interaction where customer service is a core responsibility. Reporting to this position are the Commercial Clean Team Members and Clean Team Leads. The Commercial Cleaning Supervisor works alongside the Clean Team Division Manager to schedule the training efforts of new team members. The Commercial Cleaning department requires work after normal business hours (5:00 pm). This position reports directly to the Clean Team Division Manager.
Supervisory Duties:
Working with the HR Department, recruits, interviews, hires, and trains management-level staff.
The Commercial Cleaning Manager is responsible for mentoring and building up direct reports by fostering growth opportunities and promoting the next leaders within the Company.
Continue to foster an environment where the Company promotes from within.
Oversees the daily workflow of the division and reports back to the Clean Team Division Manager.
Assists with constructive and timely performance evaluations, per company policy.
Oversees Clean Team Leads to ensure a high attention to detail, always.
Follows all Safety procedures and lead the team by example. This includes conducting weekly safety huddles and training opportunities as they arise.
Primary Duties:
Oversees the day-to-day operations of the Commercial Cleaning department by maintaining schedules and assigning duties to the correct team members. This includes reviewing and acting on notes and information from each job, daily.
Communicates with clients to ensure the highest quality services are provided to clients.
Ensures the Commercial Clean Team Members follow all Relax & Company policies, procedures, and high standards always.
Maintains a working knowledge of client accounts and job locations (including specific notes to each client.)
Responsible for maintaining proper cleaning supply inventories.
Must work with department budget.
Responsible for ensuring cleaning equipment is maintained and suggests the purchase of new or replacement equipment.
Works alongside other divisions to ensure client care is the top priority. Ensures a seamless client experience across departments.
Responsible for overseeing commercial move-out cleans, deep cleans, floor maintenance, recurring cleans, mat management, and quality control of each.
This position is referred to as a working manager. This means The Commercial Cleaning Supervisor may be required to perform cleanings in lieu of staff, especially in training situations.
Required to visit job sites to ensure client satisfaction and quality control inspections.
Ensures all cleanings are completed in a timely manner.
Skills:
Must work both independently and as part of a dynamic team.
Strong customer service skills addressing current and potential customers.
Strong supervisory and leadership skills.
Must have strong organizational skills and a high attention to detail.
Must be patient, empathetic, and communicative.
Must have a positive attitude.
Must be accountable and self-motivated.
Must be able to multitask, prioritize, and manage effectively.
Must be able to uphold the highest level of confidentiality with client relationships.
Knowledge of or willingness to learn company software including Slack and Google Calendars/Docs/Sheets.
Excellent communication and listening skills are necessary.
Education:
High school diploma or equivalent, required.
Experience:
At least two years of commercial cleaning experience is required.
Experience in commercial cleaning is a plus.
At least two years of supervisory experience preferred.
Physical Requirements:
Must be physically able to perform cleanings when needed. Including frequently bending, kneeling, crouching, reaching, climbing, and walking.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift 25 pounds at a time.
Other:
This job description was written for Relax & Company for the role of Commercial Cleaning Supervisor. This position is required to fulfill “other duties” as assigned by the manager as it fits within the scope of the position.
