What are the responsibilities and job description for the Night Auditor position at Relax Suites Extended Stay?
*Job Summary*
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. This position involves working at the front desk of our hotel, ensuring guest satisfaction, and performing night audit duties.
*Responsibilities*
- Greet guests in a friendly and professional manner - Check guests in and out of the hotel - Handle guest inquiries and provide information about hotel services - Operate phone systems and direct calls to the appropriate department - Process payments and maintain accurate records - Perform night audit tasks, including reconciling daily transactions and preparing reports - Assist with resolving guest issues and complaints promptly and effectively - Assisting with night laundry duties -
*Experience*
- Previous experience in hotel management or hospitality is preferred - Familiarity with front desk operations, night audit procedures, and guest services - Proficiency in phone etiquette and handling customer inquiries - Bilingual skills are a plus - Strong customer service orientation with the ability to handle various guest situations
Salary : $16