Fire Alarm Service Technician

Fire Alarm Service Technician

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Alarm Service Technician to join our team!

Our team is growing fast, so we're always on the lookout for great technicians to join us. If you're looking to join a team that values collaboration, open communication, quality work, and exceeding customers' expectations, look no further and come check us out!

As a Fire Alarm Technician, you will be responsible for installing, programming, and repairing fire alarm panel systems to ensure systems and equipment continue to work according to functional specifications.

WHAT YOU WILL BE DOING

· Perform fire alarm commissioning to ensure that systems and equipment continue to work according to functional specification

· Perform on-site routine and emergency troubleshooting, programming, and repairs, in addition to the installation, inspection, testing, and servicing of low voltage life safety product lines and fire alarm systems

· Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow-up, quotes, questions, or concerns

· Identify code and non-conformance issues and correct them according to code standards

· Write and maintain detailed work reports and service tickets

· Read and interpret various blueprints, diagrams, submittals, and product manuals to properly program and verify systems

· Provide customer instruction as it relates to proper device use, preventative care, and consistent maintenance to prevent future system malfunctions

· Evaluate the customer site for additional equipment and services that the customer may require

· Discuss deficiencies noted with a customer, explaining the problem and its resolution

· Strong electrical and technical aptitude

· Must possess strong problem-solving skills

· Familiarity with basic hand tools such as hammers, wrenches, screwdrivers, etc.

· Ability to anticipate work needs and interact professionally with customers

· Communicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issues

· Comply with the safety requirements of the position and actively promote safe work practices

· Self-motivated and able to work independently

QUALIFICATIONS

· High School diploma or equivalent

· 2 years’ experience as a Fire Alarm Technician

· NICET II Fire Alarm Systems or higher certification

· EL-O6 (Limited Energy Technician) Electrical License

· Working knowledge of NFPA Standards (including 70 and 72) Servicing Guidelines and local AHJ requirements (preferred)

· Knowledge and ability to understand and operate basic computer functions such as Windows, Word, Outlook, Microsoft Teams, Apple IOS, and Android

· Valid state-issued driver’s license with an acceptable driving record

WORKING CONDITIONS

· May work near moving mechanical parts, and outdoor weather conditions

· The noise level is generally moderate.

· Must be able to lift, push/pull, and carry up to 50 pounds unassisted

· Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring

· Frequent ladder climbing, often while carrying up to 50 pounds

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays
• Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Job Type: Full-time

Pay: $35.00 - $65.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Overtime pay

Schedule:

• 8 hour shift
• On call

Experience:

• Fire alarm: 2 years (Preferred)
• Fire alarm testing: 2 years (Preferred)

License/Certification:

• NICET I or II (Preferred)
• Electrical License (Preferred)
• Driver's License (Preferred)

Work Location: Hybrid remote in Quincy, MA 02169

Salary : $35 - $65