Fire Alarm Services Manager

Service Manager

Our mission at RELAY is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At RELAY, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Service Manager, who will provide leadership to the operations team which includes overseeing the fulfillment process for work sold to ensure customer’s requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure Relay Fire & Safety delivers the most simplified and dependable life safety solution on the planet! This is a fast-paced and demanding role with high visibility within the company. This role reports to the general manager.

WHAT YOU WILL BE DOING

• Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the district and general manager
• Provides leadership and supervision to technician team and responsible for the team’s development and training
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements. Assists project managers and engineers with said activities as well
• Monitors warehouse inventory, truck inventory. Assists purchasing and inventory control specialists with said activities
• Ensures that contract commitments are fulfilled, and inspections completed on time. Provides input to scheduling coordinator on scheduling activity of technicians
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Leads customer care initiatives
• Responsible for technician goal setting and performance reviews and will ensure completed on-time each year
• Supports technician training by coordinating training with training department. Reports training plan and budget to DM & GM
• Work with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits
• Provides weekly job status, revenue and reports to DM & GM
• Coordinates with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance
• Other projects as assigned

QUALIFICATIONS

• Associate’s degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler
• 3 – 5 years of business experience in sales and / or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry

IDEAL QUALITIES

· Massachusetts A, B, or D electrical license

· 3 years of leadership experience within the life safety industry

· 5 years field experience in fire alarm

• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
• Superior management skills, excellent time management, planning, and forward-thinking skills
• Must demonstrate ability to work with and influence peers and management
• Expert familiarity with applicable codes (i.e. NFPA )

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Available for occasional business travel, which may include nights and weekends.
• Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer

· Controlled climate, office environment

• Occasional work from home options
• Required to sit for long periods of time, 8 or more hours per day
• Frequently required to use monitor, keyboard, mouse and phone

WHY JOIN US

• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays
• Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Note: We kindly request that recruiting agencies and search firms refrain from contacting us regarding this job posting. We are not accepting unsolicited resumes from third-party recruiters or agencies. Thank you for your understanding.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Experience:

• Management: 3 years (Preferred)
• Fire alarm: 5 years (Preferred)
• Fire alarm testing: 5 years (Preferred)

License/Certification:

• NICET I or II (Preferred)
• Massachusetts A, B, or D electrical license (Required)
• Driver's License (Required)

Work Location: Hybrid remote in Quincy, MA 02169

Salary : $80,000 - $120,000