What are the responsibilities and job description for the Account Manager position at Relay Resources ?
Description
Not just work. Meaningful work. Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply.
Account Management - 55%
Build and maintain strong relationships with assigned accounts, acting as the primary point of contact for client inquiries. Collaborate with clients to understand their needs, provide tailored solutions, and ensure satisfaction with Relay Resources' services. Proactively identify opportunities to up-sell or cross-sell additional services. Monitor contract performance and ensure timely renewals or adjustments. Prospect federal, state, and local RFP (Request for Proposal) sites to identify new business opportunities. Evaluate RFPs for fit with company capabilities and coordinate with internal teams to prepare compelling responses. Recommending improvements to internal workflows based on client feedback or personal observations. Administrative & Analytical - 40%
Maintain and update Salesforce CRM, ensuring data accuracy and integrity. Generate and analyze sales reports, providing actionable insights to the sales team and leadership. Assist in the preparation of proposals, presentations, and other sales materials. Coordinate with internal departments to ensure seamless service delivery for clients. Manage and prioritize incoming requests, ensuring timely follow-up and resolution. Preparing customized reports for leadership on account progress or team performance. Documenting lessons learned from client projects or RFP processes to improve future outcomes. Maintaining an organized archive of client interactions and agreements for future reference thru Salesforce. Testing and implementing new tools or software to improve sales and account management efficiency. Other duties as assigned - 5%
Attending client events or industry networking sessions to represent the company. Conducting market research to identify emerging trends and opportunities relevant to clients. Participating in strategic sales planning meetings to contribute ideas or updates. Keeping up to date with industry trends, tools, or certifications to bring added value to the team. Requirements
MINIMUM QUALIFICATIONS :
Bachelor's degree in business, Marketing, or a related field (or equivalent experience). 5 years of experience in account management, sales coordination, or a similar role. Proficiency in Salesforce, and Asana. Experience with prospecting RFP opportunities across federal, state, and local levels. Strong analytical skills and attention to detail. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) PREFERRED QUALIFICATIONS :
Experience in a B2B environment, preferably in janitorial, building solutions, or related industries. Familiarity with sales reporting and data visualization tools. Demonstrated ability to work collaboratively in a hybrid work environment. KNOWLEDGE, SKILLS, AND ABILITIES
Core principles and best practices of account management. Federal, state, and local government procurement processes, particularly related to Requests for Proposals (RFPs) a plus. Proficiency in Salesforce CRM for account management and reporting. Sales lifecycle processes, including lead generation, opportunity management, and closing deals. Knowledge of sales forecasting and pipeline management Familiarity with analytics tools for sales data visualization and performance tracking. Organizational processes, including interdepartmental collaboration for service delivery Microsoft Office Suite : Advanced use of Excel , PowerPoint , and Word for reporting and presentations. Project management tools such as Asana or similar platforms. Knowledge of client success metrics and how to measure customer satisfaction effectively. RELAY CORE COMPETENCIES
Focus on Strengths : Leveraging personal and team strengths for optimal performance. Prioritize Informed Action : Making data-driven decisions. Communicate Clearly : Ensuring transparency and clarity in all communications. Champion Disability Inclusion, Equity, and Diversity : Advocating for and practicing inclusivity. Build Supportive Relationships : Establishing trust and rapport with clients and colleagues. MANAGER LEVEL COMPETENCIES
Guide Daily Work Drive Teamwork Develop Talent SCOPE & ACCOUNTABILITY
Perform duties independently.
SUPERVISORY RESPONSIBILITY
Ability to work with moderate supervision and some independent decision making.
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