What are the responsibilities and job description for the Fan Transportation Associate position at Relentless Beats?
Quick Job Summary:The Fan Transportation Associate provides customer service assistance to fans and guests attending Relentless Beats events. The Fan Transportation Associate will work closely with the Fan Transportation Coordinator, shuttle bus vendors, and various other partners to ensure safe and efficient transportation of festival attendees. This role requires strong attention to detail, problem-solving skills, and the ability to work well under pressure and in a fast-paced environment. Key Responsibilities in the Position Include:
- First point of contact with fans and guests going to and leaving Relentless Beats events.
- Processing various types of transactions via the ticketing system including, but not limited to sales, will call and guestlist.
- Scanning tickets to board the shuttle
- Ensures passengers are loaded and unloaded from shuttles at the designated shuttle area.
- Provides assistance to Fan Transportation Coordinator (Shuttle Team Lead) including, but not limited to site set-up and communicating with vendors.
- Provides friendly customer service to fans and helps troubleshoot when needed.
- Other tasks as assigned.
- Must be 18 years of age. Some events may have an age requirement of 21 .
- Be punctual and trustworthy
- Must be able to work well under pressure and in a fast-paced environment
- Must have reliable transportation to and from initial shuttle pick up location.
- Ability to multi-task and solution oriented.
- Must possess strong communication and interpersonal skills.
- Willingness to work a flexible schedule including nights, weekends and occasional holidays (overnight shifts).
- Ability to stand for long periods of time.
- High school diploma or equivalent required.
- Must possess at least six (6) months of experience in customer service, box office, retail, or asimilar role.
- Familiarity with Apple products (iPad, etc.) preferredbut not required.
- May experience drastic temperature climates
- Ability to tolerate loud noise levels and busy environments.
- Ascending/descending stairs
- Moving self in different positions to accomplish tasks in various environments.
- Remaining in a stationary position, often standing. or sitting for prolonged periods.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands, and/or fingers.
- Assessing the accuracy, neatness and thoroughness of the work assigned.
- Lifting objects up to 25 lbs.
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