What are the responsibilities and job description for the Senior Reliability Consultant position at Reliability Center?

Senior Reliability Trainer & Consultant

Part-time or full-time onsite role, salary commensurate with experience)

Join us at Reliability Center, a fast-growing SaaS and training company dedicated to helping organizations eliminate failures and improve reliability through world-class Root Cause Analysis (RCA) methodologies and technology. We partner with some of the most complex industrial operations in the world—across manufacturing, energy, heavy industry, food processing, and pulp & paper—to help them build high-performing reliability RCA programs and proactively prevent failures.

This is a unique opportunity to be our first full-time consultant hire (Consultant 1)—a foundational role where you will help shape our consulting practice and lead critical customer engagements. You will be a key driver of our consulting practice, delivering PROACT® RCA training and leveraging our EasyRCA software while working directly with companies to strengthen their reliability programs and facilitate real-world failure investigations. This role offers a rare mix of technical expertise, strategic influence, and leadership potential, allowing you to not only work hands-on with customers but also help shape the future of our consulting team.

If you're a senior reliability engineer (10-20 years experience) looking to transition into high-impact consulting, training, and industry leadership, this role will give you the chance to influence how companies apply RCA, scale their reliability programs, and drive lasting operational improvements.

Responsibilities

Deliver High-Impact RCA Training & Facilitation

Lead PROACT® RCA training courses at all levels, tailoring delivery to different industries and company needs.
Support additional courses such as Why Parts Fail, Human Error Reduction, and Train the Trainer.
Bring personal case studies and real-world failure investigations into the classroom to enhance learning and practical application.

Lead RCA Investigations & Strategic Reliability Consulting

Facilitate RCA investigations across a variety of industries, helping organizations uncover and eliminate recurring failures.

Guide companies in developing and scaling their RCA programs, ensuring alignment with broader reliability and asset management strategies.

Provide hands-on coaching to engineers and managers on best practices in defect elimination and reliability improvement.

Act as a trusted advisor, helping customers shift from reactive problem-solving to a proactive, failure-prevention mindset.

Shape Customer Success & Business Growth

Analyze customer data (training engagement, investigation results, failure trends) and provide quarterly insights to drive reliability improvements.

Collaborate with customer success teams to ensure organizations see measurable ROI from their RCA programs.

Identify opportunities to expand consulting engagements, ensuring customers achieve long-term reliability maturity.

Influence RCA Best Practices & Innovation

Capture industry trends and feedback to refine our training, methodologies, and RCA software tools.

Work with product and training teams to develop new tools, content, and frameworks that enhance customer success.

Contribute to thought leadership through whitepapers, webinars, or conference presentations.

Opportunity to Build & Lead a Team

You will help define our consulting approach, processes, and best practices.

You will play a key role in shaping how we scale our consulting services and may have the opportunity to build and mentor a team as we grow.

Your success in this role will help drive our expansion into a broader reliability consulting practice.

Requirements

Availability to work part-time or full-time, with flexible scheduling based on business needs.

10-20 years of reliability engineering experience, with hands-on expertise in conducting and facilitating RCA investigations.

Experience applying multiple RCA methodologies (e.g., PROACT®, Apollo, 5-Whys, FMEA, etc.).

Strong training and coaching skills, with the ability to engage and challenge experienced professionals.

A business-minded consultant, capable of spotting customer needs, driving change, and identifying long-term reliability improvements.

Strong presentation and communication skills, able to lead discussions with engineers, managers, and executives.

Willingness to travel frequently for training and consulting engagements.

Previous teaching or instructor experience in reliability engineering or RCA.

Hands-on work with PROACT® methodologies.

Experience with customer data analysis to provide insights and recommendations.

Knowledge of reliability software tools and data-driven RCA approaches.

Quarterly onsite meetings in Richmond, VA are mandatory in attendance.

About Us

As the leading provider of root cause analysis software and training, Reliability.com helps some of the most complex and largest industrial companies in the world make their workplaces safer and more effective. We Deliver Value, Work Hard, Work Smart, Trust the Process, and Invest Personally . We're a small, tight-knit team based in Richmond, VA, Raleigh, NC, and Washington, DC, with a remote presence in the Midwest.

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