What are the responsibilities and job description for the Entry Level Field Technician position at Reliable Ankle Monitor Service?
We are seeking a Field Service Technician to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We are looking for a quick learner and someone who has a desire to learn new technologies. For any entry level candidates, this is an opportunity to advance your knowledge.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve connectivity issues and concerns
- Break fix of devices
- Manage inventory and audit process
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Correspondence with Court and law enforcement entities
- Monitoring/ updating of GPS mapping
- Installations and repairs
Qualifications:
- Previous experience in computer technologies, network configurations, or other related fields
- Server addressing and Command line experience
- Familiar with cellular mobile networks and binding devices
- TC/IP addressing and Command line experience
- Knowledge of software applications (Microsoft office, Ticketing systems, CRM, Adobe suite)
- Ability to prioritize and multitask
- Detailed oriented
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Must have transportation and willing to travel.
This job requires traveling within SC local counties for installations. Interaction with Corrections, inmates and court entities are Required.
Background and fingerprinting is REQUIRED
CCNA or Comptia A certification are required. Associate degree or BS in Computer Technology and/or years experience maybe equivalent.
Job Types: Part-time, Internship
Pay: $18.00 - $19.00 per hour
Schedule:
- Day shift
Application Question(s):
- What three elements are required to connect a device to the server?
Education:
- Associate (Required)
License/Certification:
- CompTIA A (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
Salary : $18 - $19
