Implementations Associate

Hiring for Implementations Associate

At Reliable Background Screening, our team has been providing trusted background screening services to clients nationwide for over 35 years. Due to our exciting growth, we are looking to expand our team with people who are as passionate about what we do as we are. We believe in hiring individuals who align with our core values, as we want this to be a long-term, fulfilling fit for both you and us.

Our core values guide everything we do; from how we work with clients to how we collaborate with each other. We are looking for team members who are reliable, act with integrity, and can adapt to change. We truly care about our employees, and our employees care about delivering excellent service to our clients – that is what has helped us build the great reputation we have today.

As we continue to grow, we’re excited to bring on a dynamic Implementations Associate who will provide high-level service to both our new and existing clients. If you are looking for a role where you can make an impact and be part of a supportive, growing team, read on to see what this role is all about!

Position Overview

The Implementations Associate will play a pivotal role in supporting the seamless onboarding and integration of new clients, ensuring that background screening solutions are successfully implemented according to client specifications. You will work closely with both internal teams and clients to ensure smooth transitions, troubleshoot issues, and provide top-notch customer service during the implementation phase.

What You Can Expect

·      Competitive salary performance-based incentives

·      Opportunity for professional growth and advancement

·      Collaborative and dynamic work environment

·      Modern office setup in Scottsdale with sit/stand desks

·      Comprehensive benefits package, including: Health Dental Insurance, PTO, and Paid Sick Days

·      401K Plan Profit-Sharing Plan

·      Reduced hours during second half of December

·      30/60/90 Day Review to help achieve smooth onboarding

Key Responsibilities

·      Client Onboarding: Lead the setup and implementation process for new clients, ensuring that all systems, workflows, and processes are aligned with client needs.

·      Technical Integration: Collaborate with internal technical teams to configure background screening solutions, ensuring the integration of client systems (e.g., Applicant Tracking Systems, HR platforms) with our software tools.

·      Customer Support: Provide proactive and responsive communication to clients during the implementation phase, addressing concerns, answering questions, and ensuring satisfaction with the process.

·      Project Management: Assist in managing multiple client projects, adhering to timelines and deliverables, and ensuring that all necessary steps are completed for successful implementation.

·      Documentation: Maintain accurate records and documentation of all implementation steps, including configuration details, client preferences, and troubleshooting efforts.

·      Training: Assist in training clients and end-users on how to navigate and utilize the background screening platform effectively.

·      Quality Assurance: Ensure all configurations and integrations are thoroughly tested and validated before going live, minimizing errors and disruptions.

·      Continuous Improvement: Provide feedback and recommendations for improving the implementation process, client experience, and product offerings based on client input and project learnings.

Requirements

·      Experience: 1-2 years of experience in client implementation, technical support, or a related role. Experience in background screening or HR technology is a plus.

·      Problem-Solving: Strong problem-solving skills and attention to detail.

·      Communication Skills: Excellent verbal and written communication skills with a customer-first approach.

·      Adaptability: Ability to manage multiple projects and prioritize effectively.

·      Tech Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM or project management software.

·      Industry Knowledge: Knowledge of background screening processes and legal compliance is an advantage.

·      Organization: Highly organized and able to manage competing priorities.

·      Team Player: Comfortable working both independently and as part of a team.

·      Self-Motivation: Self-motivated with a proactive attitude toward problem-solving and process improvement.

This role may evolve based on business needs and individual performance. If you are eager to contribute to the success of a growing company and make an impact, we would love to hear from you!