Demo

Service Coordinator

RELIABLE FIRE EQUIPMENT CO
Alsip, IL Other
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/25/2025

Job Details

Job Location:    Corporate Headquarters - Alsip, IL
Salary Range:    $18.00 - $20.00 Hourly

Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

INSPECTIONS 

  • Call/email customers to schedule inspections and put notes in system pertaining to inspection. 

  • Scheduling, scheduling sub-labor for all repair quotes sold by sales staff. 

  • Goal is $1,500 per day per systems technician. 

  • Goal for the portable techs is 150 per day per technician. 

  • Goal for the kitchen techs is 4-5 Hood Inspections per day depending on costs. 

  • Add new customers for inspections. 

  • Create Opportunities for sales leads. 

  • Penny quotes to set up demand service inspections or annual portable inspections. 

  • COD Calcs with the spreadsheet provided. 

  • Email Reminders. 

  • Compliance Engine Uploading for inspection and deficiencies. 

 

 

DEMAND SERVICE 

  • First point of contact for service calls. 

  • Gather needed information to create a service call including a photo of the troubled panel. 

  • Provide credit applications to new customers/quote C.O.D. rates for service calls. 

  • Create service order. 

  • Assign the correct technician.  

  • Place on Resource Console and Dispatch to the tech. 

  • Order any needed parts and get pulled from the parts shelf. 

 

 

 

 

MISCELLANEOUS 

  • Provide inside support to service manager. 

  • Updating customer information as needed in the system. 

  • Coordinating work with subcontractors as needed. 

  • Creating P.O.’s requests as needed. 

Qualifications


 

EDUCATION and/or EXPERIENCE 

High School Education or Equivalent. Typing, basic computer knowledge. 

Salary : $18 - $20

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