What are the responsibilities and job description for the Medical Equipment Scheduler position at Reliable Medical?
Location: Aurora, IL, 60504
Company Overview
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Job Summary
We are seeking a detail-oriented and organized Scheduler to join our HME Operations team! In this key role, you’ll coordinate Durable Medical Equipment (DME) services, manage deliveries and pickups, and ensure optimal scheduling to meet customer needs. This position requires close collaboration with the Warehouse, Sales, and HME Support teams to keep processes smooth and efficient, ensuring excellent customer service and operational effectiveness.
Essential Functions
Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Company Overview
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Job Summary
We are seeking a detail-oriented and organized Scheduler to join our HME Operations team! In this key role, you’ll coordinate Durable Medical Equipment (DME) services, manage deliveries and pickups, and ensure optimal scheduling to meet customer needs. This position requires close collaboration with the Warehouse, Sales, and HME Support teams to keep processes smooth and efficient, ensuring excellent customer service and operational effectiveness.
Essential Functions
- Scheduling Coordination: Schedule DME services, deliveries, and pickups efficiently, ensuring all appointments align with customer orders and needs.
- Collaboration: Work closely with the warehouse staff to manage inventory levels and coordinate with the Sales and HME Support teams for accurate scheduling.
- Customer Communication: Make a minimum of 60 outbound calls daily to confirm appointments, address customer questions, and ensure schedule adherence.
- Documentation: Track and document all customer and internal team communications accurately.
- Route Optimization: Organize delivery routes to maximize efficiency based on location and time, continuously reviewing and adjusting routes as needed.
- Compliance: Adhere to all HIPAA, HQAA, and compliance standards.
- Additional Tasks: Perform other duties as assigned by management.
- Impact Lives Daily: You’ll be delivering life-enhancing equipment to those who need it most.
- Hands-On Experience: Use your mechanical skills to keep equipment in top shape while interacting with customers.
- Independence & Flexibility: Manage your time efficiently while working independently in a field-based role.
- Be a Lifeline: Your role is crucial in ensuring that patients have the medical tools they need to live comfortably.
- High school diploma or equivalent required.
- Experience or knowledge of DME services and healthcare industry practices is a plus.
- Proficient in scheduling software and Microsoft Office Suite.
- Reliability: Dependable in fulfilling obligations and meeting deadlines.
- Attention to Detail: Thorough and meticulous in all tasks.
- Integrity: Demonstrates honesty and ethics in all interactions.
- Collaboration: Works well with colleagues, maintaining a positive and cooperative approach.
- Effective Communication: Strong verbal and written communication skills.
- Must be able to lift up to 15 pounds at times.
- Prolong periods sitting at a desk and working on a computer.
- Comprehensive Health Coverage
- Generous Paid Time Off
- Professional Development Opportunities
- Retirement Savings Plan
- Wellness Programs
- Inclusive and Diverse Workplace
- Volunteer Opportunities
- Employee Recognition Programs
- Service Awards
- Parental and Childbirth Leave
Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Salary : $18 - $19
