What are the responsibilities and job description for the Respiratory HME Support Specialist position at Reliable Medical?
HME Support Specialist
Location: Aurora, IL, 60504
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
As an HME Support Specialist, you’ll play a vital role in supporting our Outside Sales Team and key accounts. In this role, you’ll manage incoming orders, coordinate essential documents, verify equipment qualifications based on insurance guidelines, and ensure medical necessity standards are met for each patient. Your work will directly support the efficiency and impact of our sales team and the quality of care provided to our clients.
- Partner closely with sales representatives and key accounts to provide seamless support
- Respond promptly to equipment requests, ensuring responses are delivered within the hour
- Determine qualifications based on insurance guidelines and assess medical necessity
- Manage and prioritize patient needs, meeting critical deadlines
- Coordinate discharges in collaboration with accounts, patients, families, and Sales Representatives
- Serve as a point of contact on Reliable’s dedicated referral hotline, ensuring support for all inquiries
- High School Diploma required; Bachelor’s Degree preferred
- DME (Durable Medical Equipment) experience is a plus
- Minimum of two years of experience in office administration or customer service
- A strong work ethic and a self-starter attitude, with the ability to work independently and in a team setting
- Effective problem-solving skills and the ability to perform well under pressure
- Superior organizational and time management skills
- Exceptional written and verbal communication abilities
- An affinity for technology, including an eagerness to learn proprietary software systems
- Comprehensive Health Coverage
- Generous Paid Time Off
- Professional Development Opportunities
- Retirement Savings Plan
- Wellness Programs
- Inclusive and Diverse Workplace
- Volunteer Opportunities
- Employee Recognition Programs
- Service Awards
- Parental and Childbirth Leave
At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!
