What are the responsibilities and job description for the Billing Representative position at Reliable Respiratory?
Equal Opportunity Employer/Disability/Veterans
This is an exciting opportunity to join our Team!
This is a full-time remote opportunity
About Reliable Respiratory
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
Job Purpose
The Billing Representative reviews ensures the timely and accurate posting of accounts receivables.
Duties and Responsibilities
- Manage account balances to discover outstanding debts or other inconsistencies
- Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
- Check the data input in the accounting system to ensure accuracy of final bill
- Issue invoices and bills and send them to customers through various channels (mail, e-mail etc.)
- Issue customer account statements periodically or whenever necessary
- Receive payments through various methods (cash, online payments etc.) and check for credibility
- Send reminders for payments and contact customers when assigned
- Update accounting records with new payments, balances, customer information etc.
- Answer questions and handle complaints from customers regarding bills
- Report on activity to upper management
- Determines and monitors status of claims
- Researches and works issues to ensure claims do not go beyond 30 days overdue
- Helps post cash batches and checks to individual invoices
- Reconciles deposits and invoices posted
- Adjusts and requests resubmission of denied claims
- Participates in getting compliance documentation necessary for billing
- Participates in accounts receivable projects
- Prints and mails claims as needed
- Answers telephones, processes orders, and participates in general customer service
- Participate in standing meetings as necessary
- Perform other duties and special projects as assigned and directed
Basic Qualifications
- 18 years of age or older
- Must be eligible to work in the United States and not require work authorization from us now or in the future
- Bachelors Degree required
- At least 1 year of experience in Medical Billing or relevant experience
Required Skills
- Effective and professional verbal and written communication abilities
- Great customer service skills
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Strong attention to detail
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Available during normal hours of operation
- Ability to comply with guidelines both internal and industry-imposed
- Bilingual in English and Spanish preferred
Competencies
- Computer Skills
- Customer Service
- Ethics
- Organization Skills
- Productivity
- Results Driven
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time.
- This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This job operates in a professional office environment.
- The noise level in the work environment is usually moderate to loud.
Direct Reports – None
*As of December 1, 2021, all employees, including remote employees, as well as employees who enter Company office locations, attend Company events, travel for Company business, or conduct in-person meetings on behalf of the Company must be fully vaccinated, unless an exemption applies*
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
