Inside Sales Representative

Who We Are:

Reliable Services USA is one of the fastest growing service companies in North and South Carolina. As a licensed General Contractor, we offer expert re-modeling, plumbing, electrical and HVAC services to residential customers. Reliable has been in business for over 12 years and we are proud of our A Better Business Bureau [BBB] rating and a current Google review score of over 4.7 out of 5. We take pride in both the quality of our work and the service we provide to our customers.

Why Work for Us?

Reliable Services is a company with vision. We have a casual office atmosphere thriving on collaboration and teamwork. Like most small and growing businesses, we expect our associates to occasionally do things outside their job description. We are a company built on the quality of our work and 100% customer satisfaction; and because of that, we treat our employees with the same level of respect. Reliable Services is a small office environment and focuses on creating a culture that produces a “best-in-class” work experience for our employees – we love to develop, cross-train and promote our most valuable associates! Lastly, Reliable Services offers a flexible work schedule, excellent medical, dental, vision benefits, PTO Package and annual reviews.

What You will be Doing:

This role will report to the Vice President of Sales and Administration and focus primarily on the active sale of plumbing fixtures to retail customers over the phone and email.

· Communicating with customers, making outbound calls to potential customers, qualifying leads and following up in a consistent and persistent manner (No “cold” prospecting required in this role; these are warm leads)

· Develop a thorough understanding of customers' needs, identifying sales opportunities and best product matches.

· Developing and communicating a value-based sales proposition and closing the sale through customer agreement

· Answering potential customer questions and following up with the customer for sales opportunities.

· Thoroughly articulating value proposition, product features, benefits and services

· Upselling products and services as opportunities open

· Closing sales and achieving sales targets weekly, monthly and annually.

Qualifications Needed:

In order to qualify for this role, you need a minimum 2 years of sales experience selling a tangible or intangible product. Structured sales training would be a plus.

Excellent listening skills, ability to overcome objections or hesitation, easy to talk to, friendly and persistent in follow-up.

Must not be afraid to ask closing questions and ask for commitment.

High School diploma or GED is required for this role; Associates or Bachelor's degree is preferred.

In addition, we expect demonstrated experience in the following areas:

o Ability to handle multiple, competing scheduling and project priorities

o Providing excellent customer service to retail customers

o Strong teamwork and collaboration skills and experience

o Detail oriented and exceptional record-keeping

o Hands-on experience and intermediate experience with Microsoft Office 365 products

o Self-directed, self- reliant, organized, friendly, detailed and conflict resolution skills.

Reliable Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Sales Experience: 2 years (Required)
• Customer Service: 2 years (Preferred)

Work Location: In person

Salary : $50,000 - $55,000