Remote Call Center Loan Agent (IL or WI Resident)

We are looking for a Remote Loan Agent that will be the liaison between our company and its potential customers. Reps are the voice of our company, they connect our customers with our lending affiliates, and make sure that they are provided the best service possible. Customers have applied online and are assigned to you. NO COLD CALLING! All of your leads are prequalified customers looking for what you have to offer and ready to go.

Compensation:

$16.00 per hour plus commission

(with commissions average pay is $17-$18 per hour)

Location:

Paid training for 3 days at our Gurnee IL office, then fully remote. We are only accepting applications for residents of IL and WI at this time.

Schedule Required:

Day shift only, full time.

Equipment:

We supply all equipment, you will only need to supply a reliable high speed internet connection. You will need space to use a complete dual monitor and desktop setup.

Responsibilities

• Manage a high volume of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers’ needs, provide accurate information, research every issue and provide solutions and/or alternatives
• Quickly identify which of our affiliates can help a customer
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team quotas and targets

Skills

• Minimum 1 year of phone based Collections, Customer Service or Sales experience required.
• Previous high volume call experience required
• Must be extremely comfortable with computers including multiple monitor setups
• Excellent oral communication and active listening skills a must
• Team oriented
• Reliable and punctual
• Self-motivated, excellent time management skills when working from home
• Must be receptive to feedback
• Advanced problem-solving skills
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Compensation Package:

• Bonus opportunities
• Uncapped commission

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

People with a criminal record are encouraged to apply

Application Question(s):

• In order to be considered for this position, please briefly describe why you believe a high volume phone sales/ customer service position is a good fit for you.

(Please note, all application questions must be answered to be considered.)

• In order to be considered for this position, please briefly describe how a full time work from home position would benefit you.

(Please note, all application questions must be answered to be considered.)

• We are looking to begin training for the position on Tuesday January 21st. Will you be able to attend?

(Please note, all application questions must be answered to be considered.)

• Are you able to commute to Gurnee IL for 3 days of in person training?

Please note this is required.

Experience:

• CRM software: 1 year (Preferred)
• Sales: 1 year (Required)
• Call center: 1 year (Preferred)
• Financial sales: 1 year (Preferred)

Work Location: Hybrid remote in Gurnee, IL 60031

Salary : $17 - $18