What are the responsibilities and job description for the Branch Assistant position at Reliable Transmission Service?
Service Writer/Branch Assistant
Full Time
Lebanon, IN
Our Lebanon, IN location is looking for an experienced Branch Assistant
Job duties include but are not limited to the following.
- Interacting with customers: You will greet all incoming customers with a positive and helpful personality. Inquire and note the customers requested repairs and drivability complaint. They may need to write letters and emails, answer calls, and deal with in-person visitors.
- Maintaining Customer Rapport: You will keep in contact with the customer regarding the progress of repairs. Notify the customer of any changes in the scheduling of the repair.
- Administrative Task: You will open repair orders and may be asked to assist with parts orders when necessary. Enter the customer request for repair and drivability complaints, along with any additional notes for the technician’s review. Entering repair orders into the database. Filing of repair orders, internal review reports, and invoices. Schedule outbound freight and parcel packages.
- Proficiency in Microsoft Office: Microsoft Word, excel, and Outlook are necessary for handling documentation and communication. Good written and verbal skills.
- Quoting, customer service and communication: You will prepare quotes and/or invoices, when necessary, requested by the customer for their approval.
- Office duties: This individual is responsible for a variety of duties in the office; may be in charge of scheduling meetings, making travel arrangements, and organizing any other work-related events for their location.
- Additional Responsibilities: Other tasks may be assigned based on the branch's specific needs.
Qualifications:
- 1 year Office experience
- Service writer experience preferred
Reliable Transmission Service (RTS) is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
