Field Service Technican

Summary The Field Service/Truck Shop Technician level C is an entry level service/truck shop technician and performs on-site service and repair of customer vehicle, both in the field and at a RTS facility.

Essential Duties and Responsibilities include the following:

• Follows all policies and procedures
• Receive schedule of daily assignments from supervisor
• Drive company vehicle to customer site to perform repairs
• Meet with customer to discuss the vehicle’s problems or symptoms
• Troubleshoot problem on customer vehicles
• Notify supervisor and customer of vehicle and transmission repairs needed
• Repair and/or replace vehicle wiring and other components as needed to repair vehicle
• Repair and/or replace transmission as needed
• Maintain parts inventory on company assigned vehicle
• Maintains company vehicle to company standards and provisions
• Recommend to customer additional repairs needed while working on vehicle
• Read and use all technical information available
• Follow diagnostic charts
• Perform engine driveline runout checks
• Maintain current and up to date knowledge level through the use of SIL’s, E-learn, manuals, etc. desired
• Must have own American made tools to perform all jobs necessary to all jobs assigned
• Use of Allison literature and special tools
• Organized record keeping or some filing may be required
• Other duties may be assigned

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Must own basic tools.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. May be asked to work nights and opportunity for overtime.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Ability to discuss all job issues with customers; Maintain professional image and personal skills; Good representation of the company.

Education and/or Experience

• High school diploma or general education degree (GED), desired; and one to three years of automotive, truck, or heavy equipment experience and/or training, or equivalent combination of education and experience.
• General mechanical ability
• Use of laptop, windows operating knowledge
• Basic Electricity skills
• ASE certification desired
• Allison transmission maintenance/rebuild certifications desired
• Allison factory R & R trained when required
• Use of Allison Extranet accounts
• DOC software knowledge
• Allison Transmission Guild participation desired
• CDL written exam taken

Language Skills

• Good reading, writing, and verbal skills
• Strong comprehension skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand/lift weight up to or more than 70 lbs. Employee may lie, stand, or sit for an extended amount of time, working in extreme weather conditions, and changing environments; may be asked to work in confined spaces.