What are the responsibilities and job description for the Customer Service Associate - 3rd Shift position at Reliable Transportation Solutions?
3rd SHIFT CUSTOMER SERVICE TEAM - Operations Support, Sales Support, Data Entry, and Go-To Teammate for top logistics company in Brown County, OH
We’re currently hiring for a fulltime, third shift position for our Georgetown, Ohio office (zip code is 45121).
WHY CONSIDER WORKING AT RTS?
We’re currently hiring for a fulltime, third shift position for our Georgetown, Ohio office (zip code is 45121).
WHY CONSIDER WORKING AT RTS?
- We're a 2023 Cincinnati Enquirer Top Workplace!
- We’re a growing company in a rapidly-expanding industry (which means you can grow with us)
- We’re local! Look no further than our coney-eating contests and Bengals’ gear days to see our Cincy spirit
- Do you live in Brown County, Adams County, or Mason County? You don't have to drive an hour to the city for a great career.
- We have a top-notch, in-house software team that makes us more competitive every day
- Benefits include medical, dental, vision, life, 401K, discounted gym membership, and more Company events
- -we do everything from pumpkin bowling to office scavenger hunts
- Community work & fundraisers are at the heart of our team: to raise awareness for local charities that our people support
- The owners will know your name...and maybe even where you stand on the Gold Star/Skyline debate
WHAT WILL YOUR NIGHT LOOK LIKE?
- You’ll communicate via phone/text/email with drivers, dispatchers, shippers, and receivers using multiple software systems (don’t worry—we’ll teach you everything you need to know)
- You’ll be seated at your own station with a headset and three monitors
- Your goal is to track the progress of shipments and keep our sales team and customers well-informed with accurate updates
- When there’s a problem, you'll collaborate with teammates to help both customers and drivers get the products to where they need to be, when they need to be there
WHAT SKILLS DO WE LOOK FOR?
- - because we think who you work with matters just as much as what you do
- A 'try-hard' work ethic—you want to work with people who work just as hard as you do
- Show initiative: When you're finished with your job, you look for the next thing to do
- Ability to effectively communicate with coworkers, customers, and carriers
- You're good at taking care of the details
- Basic computer skills and a willingness to take on new programs
- A willingness to take ownership when you mess up (we're not looking for perfection, just a desire to work hard and get better every day)
HOURS
- You will have a consistent weekly schedule that will include at least one weekend shift (Tue-Sat or Sun-Thu)
- Hours are typically 12a-8a
- Holidays are also required
REQUIRED EDUCATION
- High school diploma (or GED). Other than that, nada. You commit to working hard, and we'll commit to teaching you everything you need to know.
WORK LOCATION
- This position will work from our Georgetown, Ohio office (45121), which is just 15 minutes from Mt. Orab, OH (45154) and 30 minutes from Maysville, KY (41056)
