Customer Care Rep Claims I

Job Responsibilities and Requirements

The Customer Care Representative will display a high level of compassion on a daily basis showing empathy, sympathy, and developed coping skills to maintain professionalism in every situation over the phone. This individual will treat every claimant with a high level of integrity demonstrating accountability; respectful and reliable. Willingness to help teammates while accepting other duties as assigned, as needed. Demonstrate a strong worth ethic, the ability to self-motivate and work well independently, while being focused and disciplined in a professional environment. Provide effective verbal and written communication skills timely while providing excellent customer service. Use judgment with a sense of urgency to make accurate decisions and utilizes available resources. Has the ability to multitask, remain organized and be detailed oriented, takes initiative and able to adapt to different working environments. This position will manage inbound calls for claimant related leaves and / or Intake applications, and perform outbound voice work tasks related to selected clients and claimants.

• Answer inbound calls from clients and claimants across the country
• Accurately file and document client / claimant specific information into the applicable system
• Adhere to all department standards
• Respond to client and claimant inquiries in a timely and efficient manner
• Consistently deliver exceptional customer service. Measured by the results of our Quality Monitoring program
• Ability to communicate effectively with all levels of management.
• Demonstrate confidence, strong decision quality and sound judgment when assisting claimants.
• Resolves routine administrative technical issues for applicable source systems
• Answer related claims questions for applicable clients specific to the Intake process and reporting missed time
• Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPPA rules and regulations
• Reliable, regular, and predictable attendance to ensure appropriate staffing to handle call volume
• All other duties as assigned

Key Competencies :

Work Environment

schedules due to this scope of coverage.

POSITION SCOPE

Direct Reports : No direct reports.

PHYSICAL REQUIREMENTS

When used in the description below, the following terms are defined as :

Occasional" : done only from time to time, but necessary when it is performed

Frequent" : regularly performed; generally an act that is required on a daily basis

Continuous" : typically performed for the majority of an employee's shift

Sitting for prolonged periods of time, extensive typing and otherwise using primarily the fingers rather than the entire hand. Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Standard Life Insurance will provide qualified employees with a reasonable accommodation in accordance with applicable law.

The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job.

The expected hiring range for this position is $18.00 hourly. This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits :

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

LI-Remote #LI-XJ1

Salary : $18