What are the responsibilities and job description for the Implementation Specialist II position at Reliance Standard?
Job Responsibilities and Requirements
The Implementation Specialist II will manage the case submission process for all new business or new lines of coverage for employers with lives between 500 - 1,999 lives. This role will be responsible to develop relationships with sales, account management, brokers, and policyholders to effectively secure correct information to ensure flawless implementation of new business.
This position will serve as the internal and external point of contact, managing the implementation of new business and NBOC (new business old contract) from the point of notification of sold through the fourth billing cycle and premium payment.
Client and Broker Support
- Lead the implementation process for all new sold business with establishing protocols and communication mode on a successful onboarding experience for the customer.
- Partner with sales, broker and internal departments for a flawless new case set up.
- Obtain and review all sold case documents necessary to implement a group.
- Review group information and gather all customer data necessary to have new lines of business set up in RSL systems.
- Work closely with Policy Administration Specialist for system set up.
- Manage first bill through fourth bill cycle for accuracy and premium payment receipt.
Relationship Management
Administrative
Required Knowledge, Skills, Abilities and / or Related Experience
Ability to Travel : None
The expected hiring range for this position is $26.98 - $33.73 hourly for work performed in the primary location (Phoenix, AZ). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits :
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
LI-Remote #LI-AS1
Salary : $27 - $34
