What are the responsibilities and job description for the National Client Manager position at Reliance Standard?
Job Responsibilities and Requirements
Relationship Manager, Skilled Communicator, Accountability / Ownership Financial Acumen, Problem Solving, Solution Focused, Project Manager.
The National Client Manager (NCM) is accountable for all aspects of the customer experience with assigned national clients as well as managing and owning the overall client relationship. As the lead of a team of professionals, the NCM will deliver on our promises, fully leverage the power of our service capabilities to exceed expectations and problem solve for custom customer needs. The NCM will review the financial metrics, retention and growth of the assigned block. The NCM will serve as a subject matter expert to our clients regarding Disability, Life, FML, State Leaves, and Company Leaves (Paid and Unpaid) as well as ADA. Typical group size is 2000 lives.
The National Client Manager is accountable for owning the following :
- Builds and nurtures effective relationships with clients, brokers and internal partners to understand client needs and ultimately ensure client satisfaction.
- Manages customer needs by cultivating internal partners to ensure full engagement of service in all areas of the customer experience. Serves as a role model and exemplifies behaviors worth imitating. Promotes effective and open communication with peers and managers. Supports company / department initiatives.
- Creates a Communication Structure suited for each client. This includes stewardship with meaningful executive summaries and plans of action, site visits and regularly scheduled meetings with clientsthat delivers both tactical support, consultative direction and drives our value as a vendor partner.
- Develops and actively manages Client Business Plans designed around customer needs, and manages the book of business financial metrics for profitability, growth and retention to achieve the company's objectives. These duties include but are not limited to oversight of plan performance, development and presentation of renewal positions, managing plan change requests and identifying opportunities for cross sell activity, plan enhancements and value add services.
- Anticipates, analyzes, and defines problems. Develops and discusses alternate solutions as necessary. Makes appropriate decisions in a timely manner, and analyzes the impact of decisions.
- Communicates and presents with confidence using words to effectively influence positive outcomes & drive strategy.
- Identifies issues, provides solutions and drives to resolution of complex client issues in a timely and collaborative manner.
- Demonstrates expertise in job functions. Keeps current of regulations pertinent to responsibilities. Sets up controls for workflow efficiency and accountability. Meet deadlines and achieves assigned goals within designated timeframes.
Required Knowledge, Skills, Abilities and / or Related Experience
Ability to Travel : Up to 50%
The expected hiring range for this position is $98,180.00 - $131,060.00 annually for work performed in the primary location (King of Prussia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits :
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
LI-Hybrid #LI-AS1
Salary : $98,180 - $131,060
