PAS Scheduling Coordinator

About Reliant at Home

Reliant at Home is a multi-site Home Health, Hospice, Caregivers, and Rehab company with 14 locations in Texas – including five Hospice locations (Fort Worth, Plano, Teague, The Woodlands, and San Antonio). The Reliant at Home Bluebird Promise is our commitment to live up to our higher calling by fulfilling our Values, Culture Priorities, and Service Pledge. Care is our higher calling. We believe care is more than the service we provide to patients who need help at home. It also means caring for our Reliant at Home family, the families and loved ones of the patients we serve, our referral partners and providers, and our local communities. Serving others is what we were meant to do.

Join Reliant at Home's winning culture - named on the Fortune Best Workplaces for Aging Services in the USA in 2020 (#10), 2022 (#15), and 2023 (#11) and a certified Great Place to Work 2020, 2021, 2022, 2023, 2024, and 2025

Job Summary:

The Scheduling Coordinator will be responsible for overseeing client care and caregiver coordination within assigned communities, ensuring a high level of service and satisfaction. This role requires strong communication skills, attention to detail, and the ability to resolve issues effectively and a positive attitude and commitment.

Key Responsibilities:

Scheduling and Coordination:

• Optimize caregiver schedules to ensure full coverage for clients and maximize caregiver efficiency.
• Introduce yourself as the Reliant Scheduling Coordinator to new clients and caregivers, ensuring they understand that you will be overseeing their care and scheduling.
• Responsible for scheduling new clients and ensuring they receive the quality care provided by Reliant at Home's Caregiver Team.
• Responsible for all emergency after all call's weekday, weekends, and Holidays. Ensuring there is a resolution for everything.
• Ensure all client scheduling, changes, cancellations, and tasks are accurately updated and communicated to the appropriate parties.
• Work closely with other communities to assist with scheduling needs when your assigned community has a smaller client base.
• Report and document daily any changes in client status, including hospitalizations, rehab stays, deaths, terminations, and any other significant events in Wellsky.
  
  

PTO and Absence Protocol:

• PTO must be submitted two weeks in advance and adhere to Reliant at Home's Attendance Policy.
• When taking PTO or calling out sick, reach out to the scheduling coordinator team to ensure coverage and have someone step in to manage schedules and client/caregiver concerns.
• Notify your caregiving team of any absence and provide contact information for the backup scheduling coordinator.
  
  

Travel and Community Presence:

• All Scheduling Coordinators must have a reliable vehicle and be onsite at their assigned community.
• If your assigned community has a smaller client base, you will be required to assist with scheduling for other Reliant clients and communities.
  
  

Qualifications:

• Reliable vehicle and ability to travel to assigned communities and client homes as needed.
• Strong organizational and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Experience in caregiving or healthcare scheduling is preferred but not required.
• Proficiency with scheduling software (Wellsky preferred) and messaging platforms.
  
  

Why Should You Apply?

• You want to be a part of a company with a strong future
• You want to be a part of the solution in caring for seniors that need quality people in their corner
• You want to be on an amazing team with a positive and award-winning company culture
• You want to work alongside kind people that seek to do the right thing and put patients first
• You want to live out your calling and are more than happy to help
• You want to give back to the local community by participating in service projects
• You are eager to discover what sets Reliant at Home's Bluebird Nation apart
  
  

Other Benefits

• Competitive compensation package
• Mileage reimbursement for work related travel
• Company vehicles available for select roles
• Medical, vision, and dental insurance
• Health Savings Account available with company contribution
• Generous paid holidays and vacation
• 401k with company match
• Company sponsored life insurance
  
  

Now is the time for you to be involved in the care of our patients and the exciting expansion of Reliant at Home!