What are the responsibilities and job description for the Customer Support Specialist position at Reliant Community Federal Credit Union?
Company Overview: Reliant Community Federal Credit Union is a not-for-profit financial cooperative dedicated to serving the financial needs of our members. We're committed to providing exceptional service and support to our members, helping them achieve their financial goals.
Job Summary: We're seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you'll provide timely and effective support to our members, ensuring their banking experience is positive and hassle-free.
Responsibilities:
- Respond to member inquiries via phone, email, and in-person
- Resolves member issues and concerns in a professional and courteous manner
- Assists members with transactions and account management
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a team environment
- Basic computer skills and knowledge of Microsoft Office
What We Offer: As a valued member of our team, you'll enjoy a competitive salary, opportunities for advancement, and a comprehensive benefits package.
