Reliant Capital Solutions is now hiring Remote Account Recovery Specialist (Bilingual) for residents of Ohio who live more than 30 miles from the headquarters in Gahanna, OH.
Do you enjoy Uncapped Commission?
Do you share these values - Integrity, Strong Work Ethic, Dignity and Respect?
Are you a problem solver and enjoy helping people overcome challenges?
Are you self-motivated and driven to strive to meet performance goals?
If you answered, "Yes" then we want YOU to join our team!
About This Role
- Work schedule : Monday - Friday, 8am to 5pm / 10am to 7pm EST (two late nights required), with an occasional Saturday morning hours
- Training schedule : Monday - Friday 9 : 30am - 6pm EST
- Engage consumers and assist them with managing their delinquent accounts
- Using a consultative approach, help consumers identify the most suitable solutions
- Negotiate to resolve the balance due in the best interests of all parties
- Create a sense of urgency using a customer service demeanor
- Remain compliant, positive and professional at all times
We Offer
Hourly pay : starting at $15-$18 / hour with uncapped performance commission!!Benefits : - Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and HolidaysFull time work : (40 hours per week) schedulePaid Training : designed to set you up for success Day 1!Supportive team and collaborative cultureProfessional Growth : Reliant is committed to individual growth and advancementWhat You'll Do
Communicate with borrowers to provide solutions for resolving delinquent accounts in both English and Spanish.Provide methods and solutions with consumers to resolve delinquent accountsContinuously receive inbound calls from and place outbound calls using an auto dialer systemMaintain and manage a workload of delinquent accounts to ensure completion of postdated paymentsProperly follow up with consumers to ensure required documentation and payment processing is compliant and completeEnsure all consumer accounts are documented properly and notify consumers of any missing documents and / or additional procedures requiredPerform proper skip tracing techniques to identify consumer contact informationAbide by the FDCPA and other Federal and State collection regulations at all timesAdhere to both internal / company policies / procedures and industry-wide compliance regulationsWhat You'll Need
To be successful, you'll need :
Fluent in speaking both English and Spanish (Required)Must be at least 18 years oldHS Diploma or GED required; College Degree a plus but not requiredPunctuality (Must have reliable attendance)1 years' experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and BankingMust attend full training scheduleAbility to commit to working a full-time schedule with weekends as assignedCoachable (Must have willingness to learn)Must have reliable transportationStrong verbal communication skills (ability to persuade and negotiate)Computer skills : document calls and navigate software packages, databases and the internetAbility to maintain confidentiality and high level of trustworthinessAbility to maintain professionalism within the work environmentWork from home requirements :
We will provide you with the equipment needed to be successfulYou must live in one of the following states : IN, TN or OH (>30 miles from Headquarters in Gahanna, Ohio)
Private and quiet workspace behind closed doors. Work may not be performed in common areas - living room, kitchen, dining room, etc.High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.You must meet all the technical requirements prior to the first day of trainingWhy Join Us?
Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services.
insideARM's Best Places to Work in Collections (2019, 2020)BBB A Rating (2007-2021)BBB Accredited (2019-2021)BBB Torch Award for Ethics Recipient - Category : Customers (2020)CV Magazine Corporate Excellence Award (2020)Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)Columbus Smart Business - Smart 50 (2018, 2019)Columbus CEO Women Owned Businesses (2018)Want to know what it's like working here? Check out our Glassdoor reviews!
Former Military & Veterans, Reserved and Military Spouses (Spanish / English) encouraged to apply.
EEO Statement
Reliant affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information, Reproductive health decision-making or any other status protected by applicable federal, state, or local law. Reliant Capital Solutions has reviewed the physical and mental qualifications of our jobs. There are no requirements that tend to screen out qualified physically and / or mentally disabled individuals unless they are job related and consistent with business necessity.
Respect. Recover. Reclaim.
Salary : $15 - $18
