What are the responsibilities and job description for the Dispatcher position at ReliaRide Transport Services LLC?
Job Title: Dispatcher/Scheduler
Location: 3950 Ranger Rd, Wisconsin Rapids
Company: ReliaRide Transport Services, LLC
Employment Type: Full-Time
Compensation: $15/ hr
About Us:
ReliaRide Transport Services, LLC is a trusted provider of Non-Emergency Medical Transportation services, dedicated to ensuring safe, timely, and reliable transport for individuals with medical or mobility needs. We take pride in delivering exceptional service and making a positive impact in our community. As a small, locally owned business based in Wisconsin Rapids, WI, we transport passengers throughout Wisconsin, with our primary service area in Central Wisconsin. Since we are a small company, we currently do not offer benefit packages.
Job Summary:
We are seeking a highly organized and detail-oriented Dispatcher/Scheduler to join our team. This role involves coordinating drivers, scheduling trips, and ensuring efficient transportation operations. The ideal candidate thrives in a fast-paced environment and has strong communication and problem-solving skills.
Key Responsibilities:
- Coordinate and schedule transportation routes for clients, optimizing efficiency and minimizing delays.
- Dispatch drivers to assigned trips and provide real-time updates as needed.
- Communicate with clients, drivers, and healthcare facilities to confirm details and address changes or delays.
- Monitor driver locations and trip statuses using GPS and dispatch software.
- Respond promptly to emergencies, cancellations, or schedule adjustments.
- Ensure compliance with company policies, safety standards, and local regulations.
- Maintain accurate records of trip schedules, mileage, and incident reports.
- Provide exceptional customer service to clients and resolve issues professionally.
· Works closely with the NEMT Manager.
Qualifications:
- High school diploma or equivalent (college degree preferred).
- Previous experience in dispatching, scheduling, or logistics (preferably in the NEMT industry).
- Strong organizational skills and attention to detail.
- Proficient in dispatch software and tools (training provided if needed).
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and multitask effectively.
- Knowledge of local geography and traffic patterns is a plus.
- Availability to work flexible shifts, including evenings and weekends if required.
How to Apply:
If you are passionate about helping others, we’d love to hear from you! Please submit your resume and a brief cover letter to reliarideonboarding@gmail.com with the subject line “Dispatcher/Scheduler Application - [Your Name].”
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14 - $15