What are the responsibilities and job description for the Client Care Operations Intern position at RELIAS?

Are you looking for a high energy, strategic, and fast-paced position as a Client Care Operations Intern? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Full time, paid internship! Running Tuesday, May 27th to Friday, August 1st, 2025.
All internships are project based and report to a Relias People Manager.
Flexible work environment with 4 days a week in the office.
Comprehensive 2-day onboarding program - a great introduction to our company, customers and culture!
Full time roles available after graduation. Growth and career advancement opportunities!

20% annual employee promotion and transfer rate

Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science

Are you detail-oriented and passionate about data integrity? Do you enjoy analyzing customer information and finding ways to improve processes? If so, come spend a summer working with the Client Care Operations team at Relias. You'll play a vital role in preparing for our strategic vision by helping us ensure our data is clean and actionable. You'll learn about customer segmentation, data hygiene best practices, and how to utilize our Customer Relationship Management (CRM) tools effectively.

WHAT YOU'LL DO :

Conducting data hygiene assessments in our CRM tool to identify missing or misaligned customer data.

Analyzing data within the Relias platform to support customer migrations.

Assisting in grouping customers into cohorts based on platform usage, desired outcomes with Relias, and customer segments.

Collaborating with cross-functional teams to ensure accurate data representation and reporting.

Documenting findings and providing recommendations for data improvement initiatives.

YOU'VE GOT WHAT IT TAKES IF YOU HAVE :

Majoring in Data Science, Business Administration, Marketing, or a related field is preferred.

Strong analytical skills and attention to detail.

Ability to work collaboratively in a team environment as well as independently.

Proficiency in Microsoft Excel and familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.

Experience Required (Minimum required)

Experience with data entry, data analysis, or CRM tools.

Familiarity with customer segmentation strategies and practices.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

Company : Relias LLC

Country : United States of America

State / Region : North Carolina

City : Morrisville

Postal Code : 27560

Job ID : 277366

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