What are the responsibilities and job description for the Manager. Enterprise Client Success position at RELIAS?
Are you looking for a high energy, strategic, and fast-paced position as aManager, Enterprise Client Success? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
- Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
- Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
- Active Employee Resource Groups open to all employees!
- Comprehensive onboarding program - a great introduction to our company, customers and culture!
- Growth and career advancement opportunities!
20% annual employee promotion and transfer rate
The Manager, Enterprise Client Success will be responsible for a team of Enterprise Client Success Managers (CSMs) that executes and promotes client value. The core focus of the Manager, Enterprise Client Success is to ensure the growth, development, and overall performance of their team.
WHAT YOU'LL BE DOING :
Leadership and Team Development :
Renewal Management and Support :
Customer Success Program Management :
Cross-functional Collaboration :
Performance Monitoring and Process Improvement :
Team Staffing and Development :
YOU'VE GOT WHAT IT TAKES IF YOU HAVE :
CRM Tool Management : utilization of CRM tools to improve overall client experience
Client Discovery : understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Negotiations : ability to strategically and effectively engage in discussions to reach mutually beneficial agreements with clients, partners, or stakeholders in the SaaS and / or eCommerce sectors
Renewal Cycle Management : strategically manage and optimize the process of renewing client contracts or subscriptions in the SaaS and / or eCommerce sectors
IT WOULD BE IDEAL IF YOU HAVE :
Relias is an Equal Opportunity Employer and a Drug-Free workplace
IN OFFICE REQUIREMENT :
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 / 40 days / quarter.
Company : Relias LLC
Country : United States of America
State / Region : North Carolina
City : Morrisville
Postal Code : 27560
Job ID : 277415
