What are the responsibilities and job description for the Debt Collection Specialist position at Relin, Goldstein & Crane, LLP?
Excellent entry level opportunity at a law office for an individual who has strong verbal communication skills and experience with updating client systems. Pay is based on experience. Experience is preferred but we are open to motivated candidates with speaking and listening skills and the willingness to learn. This position is on site.
Essential Duties:
Answer inbound and make outbound calls to collect on past due bills. Actively listen to consumers and determine if the debt can be collected. Heavy emphasis on negotiations.
Must be able to update multiple computer systems with details of call interactions and abide by strict scripts for customer interaction.
Experience:
- Debt Collection: 1 year (Preferred)
Other
- Maintain Fair Credit Reporting
- Maintain daily call volumes as assigned by management.
- Other duties may be assigned by management.
- Flexible positive attitude with the desire to do the right thing for our members
- Drug/Background check required
Qualifications
- Excellent verbal communication skills
- Strong customer service skills
- Strong organizational skills
- Attention to detail
- Must be able to work independently and as part of a team
- Ability to work with confidential information in a discreet and professional manner
- Ability to handle a large caseload
- Able to prioritize and work under a tight schedule
- Willingness to learn and the ability to interpret and follow instructions quickly and efficiently
- Professionalism, good judgment and the ability to perform in high pressure situations
Education/Experience: An equivalent combination of the following:
- High School Diploma/Equivalency required. Associate or Bachelor's degree preferred.
- Proficiency in Microsoft Office products.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- What experience do you have updating systems with customer/client/debtor interactions?
- What experience do you have in sales or negotiating?
- What experience do you have with the FDCPA and debt collections activity?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Debt Collection: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $18 - $20
