What are the responsibilities and job description for the Implementation Analyst position at RELX?
Implementation Analyst
Would you love to work with an Oncology software tool, widely adopted by cancer centers in the U.S.?
Are you experienced in managing implementation projects and helping clients implement software?
About Our Team
The ClinicalPath Implementation Team is part of the Clinical Solutions Customer Success organization, a team focused on delighting our customers throughout their journey with Elsevier’s products. We are collaborative and supportive, with a focus on helping each other and continually innovating to better assist our customers. We are dedicated to ensuring a positive customer experience while driving successful product adoption and higher retention rates during the implementation of new customers to our oncology clinical pathways solution.
About the Role
The Implementation Analyst role involves providing top-tier implementation support to customers utilizing ClinicalPath, an Oncology software tool widely adopted by cancer centers in the U.S. The Implementation Analyst manages implementation projects and helps clients implement our software at their organization. They provide guidance on goal-setting, best practices, and resolving complex product workflows while ensure high levels of engagement and satisfaction. This customer-facing position requires interaction with various stakeholders, including physician and administrative leadership, project managers, technical resources, and oncology support staff.
Job Responsibilities
Developing a deep understanding of ClinicalPath’s functionality, technical infrastructure, and integration capabilities
Managing the entire implementation life cycle, create and organize project plans, facilitate weekly project calls, and be the customer’s primary point of contact for multiple high-complexity projects simultaneously
Serving as a subject matter expert, provide product education and address product-related questions for multiple audiences throughout the project
Ensuring customer satisfaction through effective communication, follow-up, and timely support
Addressing and escalating complex customer requests and potential issues
Acting as a liaison between customers and internal teams (Content, Commercial, Sales / Account Management, OpsIT, Systems Engineering, Product, UI / UX, Reporting and Analytics), fostering strong working relationships.
Create customer-specific materials and suggest process improvements
Collaborating internally to enhance documentation, update materials, and develop best practices.
Requirements :
Have a bachelor's degree in business, Computer Technologies, Health Administration, Education, or other related area.
Be experienced in working in a customer focused environment.
Have demonstrated customer account management, project management, training and / or implementation experience with software solutions.
Have a minimum of 3 to 5 years of experience in training and / or education, customer success, healthcare or another related field.
Have a basic understanding of IT systems engineering, databases, HL7 interfaces and EHR integration
Be highly organized and capable of managing multiple customer relationships, ensuring highest levels of customer satisfaction
Have excellent presentation and communication skills, both oral and written, suitable for a variety of target audiences
Able to work as a team player and to effectively collaborate within a large organization
Be a highly motivated change agent and problem solver
Able to travel as needed, up to 25%
Work in a way that works for you
We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :
Health plan benefits
Employee Assistance Program
Retirement Benefits
Various Leave Programs
Educational Assistance
Disability, Life and Accidental Death Insurance
Paid Vacation
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form : , or please contact 1-855-833-5120.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
